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Polydom

AI host platform whose agent 'Una' handles calls, bookings, and guest requests 24/7 for STRs and hotels.

5
1 reviews
AIGuest Communication
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About Polydom

AI agent "Una" handling calls, bookings, and guest messages 24/7 for Airbnb hosts and hotels. Integrates with PMS platforms. Clients include StayLuxx Dubai, 360Stays, and U Hotel Group.

What sets this company apart

AI agent "Una" handling calls, bookings, and guest messages 24/7 for Airbnb hosts and hotels. PMS-integrated. Clients include StayLuxx Dubai, 360Stays.

Markets & Coverage

Operating across 44 countries

Markets & Coverage

(44)
SpainPortugalFranceItalyGreeceCroatiaUnited KingdomGermanyAustriaSwitzerlandNetherlandsBelgiumIrelandTurkeyThailandIndonesiaUnited StatesCanadaMexicoBrazilColombiaAustraliaNew ZealandJapanSouth KoreaSouth AfricaKenyaMoroccoEgyptUAESaudi ArabiaSingaporeMalaysiaPhilippinesVietnamCzech RepublicPolandHungaryRomaniaNorwaySwedenDenmarkFinlandIceland

Supported Languages

EnglishPrimary
SpanishPrimary
FrenchPrimary
German

Property Types

  • ApartmentPrimary
  • Hotel
  • B&B / Guest House
  • Boutique Hotel
  • Aparthotel / Serviced Apt

Market Segments

  • LuxuryPrimary
  • Urban
  • Family
  • Corporate & Extended Stay

Service Characteristics

Main Features

  • Mobile app / mobile-friendly
  • API access & webhooks
  • Custom reporting & dashboards
  • Open integrations marketplace

Reviews

1 reviews from verified users

5

1 reviews

100%

Would recommend

Showing 1 of 1 reviews

V

Verified User in Hospitality (Small-Business, 50 or fewer emp.)

May 2026
G2
5

Fast, Human-Like Guest Messaging with a Superb, Responsive Team

**What do you like best about Una by Polydom?** Una handles guest messages 24/7 in a way that feels genuinely human, and Polydom reacts fast with practical improvements. The implementation process was fast, efficient and simple. Polydom's team is attentive, fast on updates, and full of practical suggestions. **What do you dislike about Una by Polydom?** Nothing whatsoever. For me it's one of the most impressive systems, and the team is simply superb in every way. **What problems is Una by Polydom solving and how is that benefiting you?** Una is solving our 24/7 guest messaging gap and the language/culture barrier in enquiries. That benefits us with faster replies, less after-hours pressure on the team, more confidence that guests are looked after, and better capture of bookings and enquiries without someone glued to a phone. *Review collected by and hosted on G2.com.* *Tags: Current User, Validated Reviewer, Incentivized, Source: G2 invite*

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FAQ

Frequently Asked Questions

  • AI agent "Una" handling calls, bookings, and guest messages 24/7 for Airbnb hosts and hotels. Integrates with PMS platforms. Clients include StayLuxx Dubai, 360Stays, and U Hotel Group.

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