Xperium
Xperium is an AI-powered guest engagement and CRM platform for hotels.
About Xperium
Xperium is an AI-powered guest engagement and CRM platform for hotels. It specializes in automating the guest journey, from pre-arrival communication to post-stay feedback. By leveraging AI chatbots and automated marketing workflows, Xperium helps hoteliers drive direct bookings, increase ancillary revenue through upsells, and improve online reputation management by collecting more positive guest reviews.
What sets this company apart
AI-powered experiential CRM built on generative AI that integrates with 50+ PMS globally, deploys in under 24 hours with no app install or hardware needed.
Markets & Coverage
Operating across 36 countries
Markets & Coverage
(36)Supported Languages
Property Types
- HotelPrimary
- Boutique Hotel
- Aparthotel / Serviced Apt
Market Segments
- LuxuryPrimary
- Urban
- Corporate & Extended Stay
Service Characteristics
Main Features
- Guest feedback tracking
- AI guest communication
- Guest CRM
- Online check-in
- Automated guest messaging
Integrations & Partnerships
5 integrations and partnerships across 1 categories
Property Management Systems
5
Reviews
10 reviews from verified users
4.8
10 reviews
Would recommend
Showing 6 of 10 reviews
Managing Director (anonymous)
Great functionalities in an ORM software
very good service and very good number of Trip Advisor reviews, we use the tablet to collect the surveys and is working well. Been using RepUp for a while now, and we're very happy with the varied functionalities that the platform has. From replying to reporting features, it really is an all-in-one solution for reputation. We've been able to collect a lot of positive reviews which have really helped our rankings on review sites and other OTAs.
View originalOperations Manager (anonymous)
Online review management benchmarking help set targets and review accomplishments
The review analysis report in RepUp's ORM system allows me to set a goal each month for our online reputation and score, and then constantly monitor quantitatively if we've reached our goals and targets that month for reputation or not. This feature helps me keep me and my team on track, and improve our service consistently.
View originalQuality and Assurance Manager (anonymous)
Best Reputation Management Platform
I used to previously use TrustYou, but have switched to RepUp because I've found that RepUp's features allow me much more control over my property's reputation. Also, I feel like the benefits of the RepUp platform cannot be understated, including the single dashboard reply to many OTAs & review websites. The Customer Success team is extremely helpful and has ensured a smooth transition. I could not be happier with the RepUp product and services. I would definitely recommend RepUp to anyone looking for a Reputation Management Platform.
View originalIT Manager (anonymous)
Love the reporting features!
There are a lot of options to generate reports and charts based on real time data. I love this feature as it is very helpful when creating quarterly or yearly reports. I would suggest using this platform if you are looking for a complete hotel management solution.
View originalGeneral Manager (anonymous)
Repup's rating trend charts are good for review
Seeing how the hotel has changed over the months in terms of ratings on different OTAs and review sites helps us know if we're doing better than previous months.
View originalManager (anonymous)
Easy to collect reviews
Since using RepUp, we've had a lot of positive reviews. Earlier, it was very hard to collect reviews, and there was no proper process, but with the surveys and review collection process RepUp provides, it is very easy to collect reviews. fast response on any query. tools are easy to use. help us to find review.
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FAQ
Frequently Asked Questions
- Xperium is an AI-powered guest engagement and CRM platform for hotels. It specializes in automating the guest journey, from pre-arrival communication to post-stay feedback. By leveraging AI chatbots and automated marketing workflows, Xperium helps hoteliers drive direct bookings, increase ancillary revenue through upsells, and improve online reputation management by collecting more positive guest reviews.
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