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Convin

AI-powered conversation intelligence platform for contact centers

AutomationAI
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About Convin

Convin is an AI-powered conversation intelligence platform for contact centers, founded in 2020 and headquartered in Bengaluru, India. The platform automates call QA, agent coaching, and real-time assist across 70+ languages with multi-channel orchestration. Convin raised a $6.5M Series A in September 2024.

What sets this company apart

100% automated QA (vs 2% manual industry average), 70+ languages supported, multi-channel orchestration. Deep learning models trained on industry-specific conversations for hospitality and other verticals.

Markets & Coverage

Operating across 1 countries

Markets & Coverage

(1)
India

Supported Languages

EnglishPrimary

Service Characteristics

Main Features

  • Automated notifications & alerts
  • AI guest communication
  • Multi-language NLP support
  • Sentiment analysis
  • AI-powered revenue management
  • Chatbot & virtual assistant

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FAQ

Frequently Asked Questions

  • Convin is an AI-powered conversation intelligence platform for contact centers, founded in 2020 and headquartered in Bengaluru, India. The platform automates call QA, agent coaching, and real-time assist across 70+ languages with multi-channel orchestration. Convin raised a $6.5M Series A in September 2024.

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