Userguest
Direct booking and guest engagement platform helping hotels increase direct revenue and reduce OTA dependency.
About Userguest
Userguest is a direct booking and guest engagement platform for hotels. It helps hotels increase direct bookings through AI-powered personalization, smart offers, and upsells delivered before, during, and after the guest's stay. The platform is designed to reduce OTA dependency and maximize direct revenue with features like pre-arrival marketing, in-stay upsells, and post-stay follow-ups.
What sets this company apart
Full-funnel direct booking approach from pre-arrival to post-stay; 30% more direct bookings reported; 20:1 ROAS for hotel clients; AI-powered personalization for offers and upsells.
Markets & Coverage
Operating across 6 countries
Markets & Coverage
(6)Supported Languages
Property Types
- HotelPrimary
- Boutique Hotel
- Aparthotel / Serviced Apt
Market Segments
- LuxuryPrimary
- Urban
- Corporate & Extended Stay
Service Characteristics
Main Features
- Multi-language support
- Mobile app / mobile-friendly
- API access & webhooks
- Multi-currency support
- PMS integration
- Custom reporting & dashboards
- Role-based user access
- Open integrations marketplace
- Direct booking website
- Automated guest messaging
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FAQ
Frequently Asked Questions
- Userguest is a direct booking and guest engagement platform for hotels. It helps hotels increase direct bookings through AI-powered personalization, smart offers, and upsells delivered before, during, and after the guest's stay. The platform is designed to reduce OTA dependency and maximize direct revenue with features like pre-arrival marketing, in-stay upsells, and post-stay follow-ups.
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