Mercure Gestion
Human guest communication service for short-term rentals with response times under three minutes around the clock.
Acerca de Mercure Gestion
Mercure Gestion is a human outsourced guest communication service for conciergeries and Airbnb property managers. Qualified agents, available 24/7, answer calls, SMS and platform messages (Airbnb, Booking, Abritel) in under 3 minutes, before, during and after the stay. Part of the SympaGroupe, the service helps hosts save an average of 12 hours per week while delivering a 5-star experience to their guests.
¿Qué es lo que diferencia esta empresa?
100% human service (no chatbots) with agents trained in conciergerie, average response time under 3 minutes, and a transparent flat rate of €25 HT per listing per month (all-inclusive: multilingual, phone calls). Works with or without an existing PMS via seamless integration or standalone operation.
Cobertura internacional
Operando en 1 países
Cobertura internacional
(1)Idiomas soportados
Tipos de portfolio
- CasaPrincipal
- Apartamento
- Villa
- Condominio
- B&B / Casa de Huéspedes
Segmentos de mercado
- LujoPrincipal
- Económico
- Familiar
Características del producto
Principales características
- Mobile app / mobile-friendly
- Free trial / freemium tier
- Dedicated onboarding support
- Automated notifications & alerts
Planes de Precios
Información de precios basada en datos públicos. Contacte al proveedor de servicios para cotizaciones exactas.
Standard
- Dedicated human team 24/7
- Platform message management (Airbnb, Booking, Abritel)
- Phone calls and SMS
- Arrival and departure courtesy calls
- Multilingual (French, English, Spanish)
- Real-time tracking mobile app
- PMS integration or standalone operation
- 15-day free trial
Alternativas a Mercure Gestion
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FAQ
Preguntas Frecuentes
- Mercure Gestion is a human outsourced guest communication service for conciergeries and Airbnb property managers. Qualified agents, available 24/7, answer calls, SMS and platform messages (Airbnb, Booking, Abritel) in under 3 minutes, before, during and after the stay. Part of the SympaGroupe, the service helps hosts save an average of 12 hours per week while delivering a 5-star experience to their guests.
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