Generali Global Assistance

I stayed in House on recent vacation for a month. Toward the end of my vacation the well that serviced the house with water got a bacteria in the water. We could not take showers and could not flush the toilets because the management company shut the water off. We had to move into another cottage 8 miles away. I called CNA and they could not tell me if that was covered. They said I would have to submit claim and they would tell me in a month if they would award me any money for claim.

Pathetic service. It is a racket. Would NEVER use them again. May as well throw your money away!

Complete waste of time - I obtained a yellow jersey insurance policy and broke wrist in France, I still have not had a tangible response from them in over 12 months, I forward all my many French authority medical bills to them and I get no response what so ever, total con. The same as others … you wait on hold for hours, get the same lady who gives a holding response - what a waste of time.

Was worried after seeing all the reviews here. But we put in two claims and got the money within 2 months. We had kept all receipts and all email transactions between us and doctors, everything that we might possibly need. The claims were not for huge amounts. under £500 each. But they paid up within a couple of months. The only reason 4* and not 5* is just because we put in for the two claims as instructed but then only one processed at a time. They did then raise the second claim themselves and didn’t ask me to resubmit everything which was helpful. I would say 4.5*s

Put in a legitimate holiday claim over a month ago and it still hasn’t been settled. Had to waste so much time with emails and on the telephone (takes them ages to even answer the phone in the first place), and totally peed off with their inefficient, useless staff who keep asking for the same information that has already been sent to them! Been on the phone yet again today regarding this and to chase my claim, and the woman agreed that yes, they’ve already got the information. Don’t use InsureandGo as they use these sharks - happy to take your money but fail to pay out in a fair and reasonable time. Certainly won’t be renewing holiday insurance with them ever again.