EZ Inspections

Describe the project or task SideKick Solutions helped with: eTap onboarding for our teams

What do you like best about SideKick Solutions? Step by step videos and cheat sheets. Take Action and Self Assesment Guides are great tools.

What do you dislike about SideKick Solutions? Some of the videos are becoming dated. I really don’t have much else I dislike… great work.

What problems is SideKick Solutions solving and how is that benefiting you? Cleaning data and donor management.

Review collected by and hosted on G2.com.

EZ home inspection software has allowed me to create and send reports to clients. Clients have remarked the ease and simplicity of the report and enjoy its streamline readability.

Pros: Tech support is not perfect and sometimes there are delays in response concerning an issue however still considered above average.

Cons: The addition to short live videos in templates and an improvement on tech support when problems arise.

Customer support is generally responsive to resolve issues. Unfortunately, repeated contact over the last year regarding the saved comment editing/saving issues have apparently fallen on deaf ears as nothing has been done to resolve it. I don’t even bother reaching out to them at this point. Instead I see updates like the rounding of corners on pictures for appearance - visual versus functionality. I’d like to see more changes to increase functionality - scratch that - decrease basic functional and technical issues. I would steer clear.

Pros: Affordability. Self customization.

Cons: SO MUCH TIME WASTED. The amount of time wasted spent editing because of technical issues and poor set up. Examples below:

1. Saved Comments - When comments are created or edited there is some kind of coding issue on the back end. Sometimes one or more spaces and/or hard returns are added to the end of the comment. When the report is generated the layout looks very unprofessional with random hard returns after comments throughout the entire report. The amount of time spent manually fixing these layout issues can be ridiculous. When the saved comment is edited, it generally does not save it the way you set it up - it again, generally adds spaces and hard returns.
2. Photos - In a gallery of photos in a section you cannot add a comment under each photo. You have to click on each photo, add your comment, click on “Save”. When you have to do this for a hundred photos, this is a major time suck. It should be set up where each photo has a box under it to type a comment.
3. App - Difficult to explain: sometimes when attempting to backspace/delete letters, spaces, hard returns it occasionally will duplicate the last word! And again, another time waste trying fix a glitch of some kind.
4. App - Unlike desktop…When you click to add comment to the report, and then attempt to remove it by clicking the comment again it does not delete the comment - instead it adds the comment again. You have to manually delete it! I could go on and on, but limited on words for this section.

Its okay. I’m sure it could be better but I am comfortable with it and don’t much like change so will likely stick with it for the foreseeable future.

Pros: Its similar to the system I learned on. I like saved comments.

Cons: I would love it if the software saved email addresses that reports have been sent to in the past, much like all email programs type the first letter or two and see options. For agents its a headache trying to find their card and having to type in their email every single time I send report.

I started using the web based software in 2018 and it is a good product, unfortunately it is being fazed out. I switched to the mobile app for onsite reporting and for the first few months it was GREAT. Since then constant changes, things appearing then disappearing days later on the app, ZERO tech support, unanswered calls, texts and emails have frustrated me to the point I am looking to switch to a Professional and Reliable reporting software. When the customers that pay for, and use, the software on a daily basis are outright Ignored when having issues using the product, it should be a red flag to all those thinking about purchasing this product.

Pros: Nice clean, easy to read and understand reports.

Cons: The mobile app only works correctly about 70% of the time that is a large enough problem but there is ZERO Tech support. I have waited more than 72 Hrs for a return phone call when experiencing issues. They only work Mon-Fri 9-5, no weekend support, even then calls and emails during the week go unanswered. Constant changes and site maintenance during times Inspectors are attempting to make a living are frustrating to say the least. Upgrades are necessary, we all understand that, but users are NEVER informed when you won’t be able to connect to the website. Getting to an inspection and not being able to use the mobile app is NOT an option in the Home Inspection field.

Reasons for choosing EZ Home Inspection Software: The web based software was easy to use, generated nice reports and had little to no issues. The same is the exact opposite for their cloud based on site reporting mobile app.