Hopper

This is maybe the seventh time I booked with hopper and I really like how it’s set up. waiting for the ‘buy now’ button is usually a good bet. The extra fees are clearly explained. I can’t say whether or not prices for add-ons are fair because I don’t book too many flights haha. I found them to be reasonable enough to choose the ones I liked.

Hopper , in my limited experience, is … limited in its options, understanding that price is my primary consideration with convenience being a close second. I am in a somewhat unique situation whereas the closest major airport, raliegh is 3.5 hours away and there are 3 smaller regionals between 45 min and 1.5 hrs away and as one might guess the closer the more expensive, not even close. Soooo… as I price I evaluate the price difference versus convenience. Long story short, close 800.00, next 475.00, next 400.00, next 280.00. I take 280.00. But I buy the insurance which says any flight delayed by more than 2 hours, for ANY reason, is FULLY refunded. Shocker, last flight out of Atlanta cancelled, no flight crew. Before I have even spoken with Delta reps, hopper texts, noting the cancellation offering options, the most significant, keep your morning reschedule and get 100% of your money back. This insurance was a 30.00 option. My money for the entire trip was back in my account before I landed. I didnt have to file a claim. Zero effort on my part beyond making a decision and pressing a button. Hopper might not be the best option as relates to your travel priorities but they are certainly the best PARTNER should you choose them. A rarity to be sure. Best case scenario any other booking agent or direct airline contract you are refunded that portion of your travel… not the full fare! Delta airlines, conversely gave a 25.00 food voucher and a hotel voucher which I couldnt use because of time constraints. Got the refund, took the rescheduled flight… couldnt be happier!

Shout out to Patrick S from Premium Disruption Assistance. There was technical issues with our flight. It did put us out a day, but sometimes it’s out of anyones control. We had to act quickly and arrived later than expected, however, we were looked after by Patrick and his team after the trip and was compensated. The lovely part of it is that we are so busy with life at the minute we had yet to resolve the issue and he reach out to us first to try and rectify the issue from the past trip. Which to be honest, is very refreshing from a travel/flight company! I travel internationally at least once a month and well verse with travel service, but Hopper service is great and did get resolved with no resistance. Thank you Patrick!

Update: Hopper provided a partial refund after I raised the issue, which I appreciate. While the initial experience was frustrating due to a room downgrade, I’m glad a resolution was reached. Initial issue: I booked a suite through Hopper for four nights and received confirmation for that exact booking. However, upon arrival, I was informed there was a technical error, and I was given a significantly lower-category room instead. The difference in quality and value was noticeable, and not what I paid for. What’s most frustrating is that this appears to be an internal issue on Hopper’s side, yet I was the one who had to deal with the consequences. Customer support did not provide an adequate solution or compensation that matched the downgrade.

I have been using the travel app for about 4 years now and I love it. It’s easy to use, and I have always found the best deals with the app. I recently had to get involved with customer service, and that too was a great experience. I’m not sure why so many bad reviews. I will continue to use my Hopper app.