Advance CM

Overall very good, it brings together everything I need. I’m about to expand to 13 properties with hopes to reach 20 next year and Tokeet will continue to provide the backbone to my infrastrucutre. Highly recommend. The product overall is very easy to use, and does provide essentially a one-stop service. It’s certainly better suited for Serviced Accommodation or Holiday lets compared to other similar priced products which still focus on room lets only. The limited ‘core’ tokeet can sometimes feel constrained. Eg not allowing for even two different automations or automations per property seems a little harsh unless you spend on the extra Automata package. As a channel manager it works well but still requires you to upload properties onto OTA’s individually. Simple things like being able to move properties on the calendar to a different position in the list seem like very easy things to achieve but aren’t possible and development tends to be focused on big products rather than small wins.

It is a basic PMS with basic functions, such as Channel Manager or message automation. However, after speaking to a couple of previous Tokeet users, their channel manager has large double booking issue, which has not been solved to date (although they claim different and would tell you anything to sell you stuff). There are much better options on the market, with better functionality and reliability, and for less bucks.

After 2 years of using smoobu, I switched to Sympl.cm, the limited version of ToKeet for less than 5 properties. It’s so much powerful compared to smoobu and cheaper. Support is great also with fast answers. I’m really excited by the integration with Airbnb and Booking, the way rates are managed and synchronized (I’m using automatic rates which works fine). I’m also great to share a calendar with the staff that clean my property. The integration with VRBO that requires a stripe account. The limit of sending only one mail per event (booking creation).

Very effective at managing cross channel bookings. Reporting tools are good. Very easy to implement and integrate. Decent website builder. Invoice management and payment tracking is very good and is managed automatically. Automation features come at a premium price such as automated guest messaging. Fewer API integrations with other systems and software than some competitors.

The graphics interface is great. Customer support is very responsive and helpful. Very good library of how-tos. The relation price-quality is excellent. At a very minimum price, it easily maintains my propriety synched across 6 platforms. Reports are very useful, and the fact that not only it includes revenue but also expenses gives a great overview of how your propriety is performing. It seems that there is a continuous development of the app, based on the input of users, which is great because more functions can be anticipated.