Bookingpal

Distribution to all major sales channels through a commission-based model. A wide range of products which help serious property managers to increase their distribution, improve revenues and grow their business. They had a bit of a bumpy ride and had to figure some things out but managed to turn their service around. Glad to see the development they took.

We have used BookingPal and found the support and responsiveness of the staff to always be great. It is the most necessary attribute in managing multiple distribution channels. Because each distribution has its own business rules it takes great flexibility in the software and excellent support, BookingPal provides both. Any problems that I encountered with the software were due to the inconsistencies of the distribution channels in their approaches. As a trained programmer/coder I understand the issues caused by interacting with multiple other systems that have little in common. Generally, this is what frustrates users. That is why support is key and BookingPal has done a great job on providing great support.

The software has come a long way and their team is super responsive and easy to work with. No platform is perfect, but help is always easy to come by. It’s cheap to use and friction free to get started. Has made adding channels to our channel mix super easy! Super easy to use, easy and fast on-boarding experience and loads of niche channels to connect to like Marriott and Whimstay! So far, no issues and everything is working as it should!

Easy to use and very effective customer service team and account managers. Always keen to help. The connections between channel partners are very effective and can sync in no time. Based in the US and working hours difference The time difference between New Zealand Business and the US. Occasionally time feed issues.

Terrible - Now that Marriott doesn’t require us to integrate with BookingPal we can’t wait to stop using their dreadful platform. I genuinely don’t know who is using this software from their own fruition. The price is very cheap because we were forced to use it to integrate with a specific platform. Dreadful UX/UI. Hundreds of bugs that never get resolved.

What do you like best about BookingPal? Not much, we use it because we don’t have another option to connect with some specific online travel agencies. It has a large list of channels to connect but 2 of our 3 connections doesn’t work well. What do you dislike about BookingPal? Very few configuration options, too basic information management and poor support response. i.e. for an entire year, we were not able to connect with Google Travel which is one of the main hotel metasearch engines and is getting more importance as a channel every day. What problems is BookingPal solving and how is that benefiting you? Ability to connect the property management system with some specific online travel agencies that only work with them as channel manager.