AIPEX Technologies

We use this tool to really quickly communicate that the cleaning is done at the property. Most of the features are guest-facing, but there are also internal communication features. We just say “Alexa, cleaning is done” and the management is notified.

Cons: It would be nice if over time there was the capability to say “Alexa, housekeeping needs supplies” and be able to alert management to the need to resupply our cleaning products.

Reviewed May 2022 — Hospitality, 2-10 employees, Used weekly for less than 6 months — Verified reviewer

The Virtual Concierge has been great in providing information to the guests and providing a mechanism for the guests to more easily get information and communicate back with the property management.

Pros: Being able to provide a solution to answer so many of our frequently asked questions has been a great value to us and reduced the number of texts and calls to the management. The guests are impressed by the technology and the capabilities.

Cons: To get the most of the product you need to provide as many answers as you can, which can take a bit of effort. However, I have found that this is an investment in reducing future calls and questions.

Reasons for choosing AIPEX: We didn’t find any products that were comparable that had enterprise capabilities.

Reviewed April 2022 — Entertainment, 51-200 employees, Used monthly for less than 2 years — Verified reviewer

Great customer support, and very helpful short videos available on their website for self-help.

Pros: Comments from guests about how they were impressed that we had this tech available in our vacation rental.

Cons: I had to add the device twice because I didn’t realize I wasn’t supposed to put spaces when entering the serial number.

Reasons for choosing AIPEX: After researching how to use Amazon Alexa in an Airbnb, there is really no other company besides AIPEX that is providing a solution like this to differentiate short-term rentals with technology.

Reviewed April 2022 — Hospitality, 2-10 employees, Used weekly for more than 2 years — Verified reviewer

The Virtual Concierge has been great in providing information to the guests and providing a mechanism for the guests to more easily get information and communicate back with the property management.

Pros: Being able to provide a solution to answer so many of our frequently asked questions has been a great value to us and reduced the number of texts and calls to the management. The guests are impressed by the technology and the capabilities.

Cons: To get the most of the product you need to provide as many answers as you can, which can take a bit of effort. However, I have found that this is an investment in reducing future calls and questions.

Reasons for choosing AIPEX: We didn’t find any products that were comparable that had enterprise capabilities.

Great customer support, and very helpful short videos available on their website for self-help.

Pros: Comments from guests about how they were impressed that we had this tech available in our vacation rental.

Cons: I had to add the device twice because I didn’t realize I wasn’t supposed to put spaces when entering the serial number.

Reasons for choosing AIPEX: After researching how to use Amazon Alexa in an Airbnb, there is really no other company besides AIPEX that is providing a solution like this to differentiate short-term rentals with technology.

We use this tool to really quickly communicate that the cleaning is done at the property. Most of the features are guest-facing, but there are also internal communication features. We just say “Alexa, cleaning is done” and the management is notified.

Cons: It would be nice if over time there was the capability to say “Alexa, housekeeping needs supplies” and be able to alert management to the need to resupply our cleaning products.