Touch Stay

What do you like best? It’s easy to use on the back end with amazing functionality while being aesthetically appealing for our guests. We are able to make very slick guidebooks that are infused with a lot of our company branding while providing guests a wonderful resource that cuts down on their questions for us, both prior to and during their stay. They have great customer support and it seems like they’re always making small improvements that really help us as owners. Honestly, this has been one of the best tech for our business and they are easy to recommend to other owners. What do you dislike? It’s hard to have any complaints. We used a competitor for awhile and Touchstay beats them on all fronts. What problems is it solving? Touchstay is allowing us to provide a very slick looking, branded digital guidebook to guests that helps cut down on guests reaching out to us with questions about their reservations.

What do you like best? Very easy to use and constantly improving. It was very easy to set up all my guidebooks to their program and have been able to continuously improve them. It’s saved me quite a bit of time and they continue to innovate and add a lot of features. Their support team is also very quick to help out anytime I have any questions or need help. What do you dislike? Honestly can’t think of anything negative about them. What problems is it solving? Helping create guidebooks so that guests can know everything about the home and not ask any questions.

What do you like best? My favorite part about Touch Stay is that it syncs with your listing so information from your listing is pulled over and filled in to get you started. What do you dislike? One area I would suggest is some type of plan for parent/child listings where there is a lot of overlap but some differences. What problems is it solving? To me, it’s saving me time in a lot of ways. Auto fill in, AI, etc. This welcome guide also looks more professional than ones you just make yourself.

TouchStay has been super helpful for managing guest information in a clear and professional way. It’s easy to use, looks great, and saves me a lot of time. My guests love having everything in one place, and the support team has been quick and friendly whenever I had questions. Highly recommend it to anyone hosting or running a rental business!

What do you like best? We found creating the content to be relatively quick and simple, and we love the flexibility of being able to pick and choose exactly what goes into each guidebook, ensuring every guest gets just the information they need. For us, the standout feature is definitely the update once, update everywhere magic. Whenever we need to modify check-in instructions, add a new favorite local restaurant, or update the WiFi login, we simply make the change in one central location. Instantly, every guidebook is updated, including those that guests have already received links to. This truly saves us a great deal of stress and many hours of work. We rely on Touch Stay guidebooks for all our guests, every single day! And it integrates easily and quickly with our PMS. What do you dislike? Their AI support can occasionally be unreliable, but most of the time, a human steps in quickly and provides a solution. What problems is it solving? It serves as a convenient, easy to navigate tool where guests can quickly find answers to their inquiries, whether it’s before, during, or even after their trip.