Canary Technologies

9

A valuable tool for guest messaging and operations

General Manager from 10 to 24 room Bed & Breakfast & Inn in Banff (Canada)

Verified 5 months ago Products Reviewed Cyber Security & Fraud Prevention Contactless Check-in Guest Messaging Software What do you like most? • I really value Canary’s guest messaging functionality. It has significantly improved how we communicate with guests before arrival, during their stay, and after departure. Being able to message guests directly via SMS or WhatsApp without requiring them to download an app has reduced front desk congestion and made communication feel more seamless and accessible for guests. • I find the platform very easy to use. The interface is intuitive and well laid out, which makes training new team members much easier and helps ensure consistent usage across shifts and departments. Staff are able to pick it up quickly without extensive training. • I appreciate that Canary consolidates several important tools into one platform, including guest messaging, digital check in and check out, payments, upsells, tipping, and guest surveys. Having everything centralized streamlines operations and reduces the need to jump between multiple systems throughout the day. • The automation features have been especially helpful in improving efficiency. Automated messages and workflows help manage routine guest questions and expectations, allowing the guest services team to focus on more meaningful interactions and in person service. • I’ve noticed a positive impact on guest satisfaction and overall feedback, particularly due to clearer communication, faster response times, and consistent post stay follow up. • Lastly, I’ve had a very positive experience with the Canary support team. They’ve been responsive, knowledgeable, and genuinely helpful whenever questions or issues arise. What do you dislike or think could be improved? I wanted to share a few feature suggestions that I think would further improve both the guest experience and day to day operations. First, it would be very helpful to allow guests to re upload or replace a credit card once one has already been submitted. We occasionally see situations where a guest uploads a card that does not work for us, such as a partner’s card or a Discover card from the US, which we do not accept. Giving guests the ability to easily add a new card would help avoid follow up and delays. Second, I would love to see deeper integration with AI assisted chat tools to help guest services teams polish and refine responses to guests, particularly around tone, clarity, and professionalism. Lastly, the analytics data is very helpful. Would it be possible to have a weekly analytics summary emailed automatically to administrators? This would make it easier to track trends without needing to log in each time. Thanks for considering this feedback. 4.5 Excellent Ease of Use 5.0/5 Customer Support 5.0/5 ROI 5.0/5 Implementation 5.0/5 Canada General Manager Small Hotel Share review

10

CC authorizations

Front Desk Agent from 100 to 199 room Boutique in Naperville (United States)

Verified 5 months ago Products Reviewed Cyber Security & Fraud Prevention Contactless Check-in What do you like most? We started using Canary Technologies mainly for credit card authorizations, and it has been a huge improvement over the old PDF and fax forms we were relying on before. The digital authorization links are easy to send and even easier for guests to complete, which has cut down on confusion and back-and-forth emails. Guests seem significantly more comfortable entering their card information through a secure form rather than emailing it, and that alone has reduced a lot of friction. From an operational standpoint, Canary makes authorization tracking much cleaner. Everything is stored in one place, clearly time-stamped, and easy to pull up if there’s ever a dispute or chargeback. It’s also reassuring to know the system is PCI-compliant, since handling sensitive payment information is always a risk area for hotels. It’s especially valuable during busy periods, when quick access to verified authorizations keeps the desk moving and prevents delays. The peace of mind it provides for both staff and guests is hard to overstate. The platform integrates smoothly into our daily workflow, and we at the front desk picked it up quickly with minimal training. It has saved us time, reduced errors, and significantly lowered the stress around third-party payments and incidentals. Another major benefit we’ve noticed is the consistency it brings to the authorization process. There’s no guessing whether a form is filled out correctly or missing information, since Canary guides the guest through each required step. This has drastically reduced follow-up calls and last-minute issues at check-in, especially for corporate and long-stay reservations. The audit trail is also a big plus—having clear records attached to each authorization makes management reviews and internal accountability much easier. Support has been responsive when questions come up, and updates to the platform feel thoughtful rather than disruptive. Overall, Canary’s credit card authorization system feels modern, secure, and… (line truncated to 2000 chars) What do you dislike or think could be improved? I would like to be able to collect the same cc for multiple reservations with one authorization form. This would streamline the process for large groups. 5.0 Excellent Ease of Use 5.0/5 Customer Support 4.0/5 ROI 3.0/5 Implementation 5.0/5 United States Front Desk Agent Large Hotel Share review

9

It is quite helpful to stay connect with Guest

GM from 75-99 room Bed & Breakfast & Inn in Middletown (United States)

Verified 5 months ago Products Reviewed Cyber Security & Fraud Prevention Contactless Check-in Upselling Software What do you like most? Guest can pick their room and so no conflict when they arrive, also they can do upgrade to many other things, Extra Rev for Hotel. What do you dislike or think could be improved? It would be best if Canary also hold Incidental amount for guest so when we check in guest it will not double charge for guest. 4.5 Excellent Ease of Use 5.0/5 Customer Support 5.0/5 ROI 4.0/5 Implementation 4.0/5 United States GM Mid-Sized Hotel Share review

10

Great product, safe and secure

Itinerary Designer from 100 to 199 room Boutique in Napa (United States)

Verified 4 months ago Products Reviewed Cyber Security & Fraud Prevention Contactless Check-in Call Center Software What do you like most? I really like being able to see the status of my request and to be able to add notes. The res send feature is also appreciate it to help guest find the request in their inbox when it has been sometime since the initial request. What do you dislike or think could be improved? Ease the process of acquiring the CVV , I understand that is it for security reasons that it is not included but without it the rest of the info in useless and we still have to connect to acquire that small but important detail. 5.0 Excellent Ease of Use 5.0/5 Customer Support 5.0/5 ROI 5.0/5 Implementation 5.0/5 United States Itinerary Designer Large Hotel Share review

10

Easy to use

Assistant General Manager from 100 to 199 room Bed & Breakfast & Inn in Polson (United States)

Verified 4 months ago Products Reviewed Cyber Security & Fraud Prevention What do you like most? I love that it is easy to use for our credit card authorizations to help us prevent fraud and chargeback’s. What do you dislike or think could be improved? I wish that the fields that are not optional are more clearly defined as guests seems to never know what fields have to filled out and which ones do not. 5.0 Excellent Ease of Use 5.0/5 Customer Support 5.0/5 ROI 4.0/5 Implementation 4.0/5 United States Assistant General Manager Large Hotel Share review

8

As a front desk supervisor, we will use this platform to check for cc fraud

Front desk supervisor from 200 to 499 room Boutique in Columbus (United States)

Verified 5 months ago Products Reviewed Cyber Security & Fraud Prevention What do you like most? Self-explanatory and easy to use; don’t usually have any problems using it for our purpose (cc auth and fraud checks). What do you dislike or think could be improved? Sometimes wish there was an easier way to resend or communicate with client after sending form; would also like to have a mockup of the form that’s sent to clients so we can better answer any questions they have of the process. 4.0 Very Good Ease of Use 5.0/5 Customer Support 4.0/5 ROI N/A Implementation N/A United States Front desk supervisor Large Hotel Share review