Properly

The benefits of using Properly is that assigning jobs is much tidier and much easier to keep track of. Properly has definitely taken a massive weight off myself and my colleagues shoulders. As everything we need is right in front of us on our screens in terms of our jobs we have scheduled. When it comes around to paying our staff and organising wages, it is much more straight forward to note all of the timings Properly has recorded for us in regards to when jobs have started and ended. This platform has greatly improved our working day. We actually have more time to focus on other things, as the rota doesn’t take as much time or effort anymore. Thank you Properly! Please keep up the good work.

Has good syncing with Airbnb, and picture and some details. Good to have listing and picture checklist, but still too complicated for owner or cleaner to check off everything, it delays the cleaning efficiency. Overloaded with too many check in check out, should only be check out that is on the app. No calender, app crashes all the time, just not professionally built. Most importantly, too expensive for just small Airbnb users, or even heavy users who has multiple listings, for that amount of money I would make my own app in India already.

Excellent. The sales call was easy with no pressure at all and our account manager was so hands on it made the whole thing very easy. We were up and running in two weeks which included implementing it to our internal team and third party companies. The tool really is fantastic and works on all OS. The implementation is super easy and the account manager you get takes care most of it for you. We started using Properly at 40 properties and were concerned about the bulk updates but again Properly took care of it all for us. Records a lot of data with minimal input from your team so there isn’t huge training implementation and it doesn’t add huge amounts of time onto their turnarounds. Another cool feature, anyone who cleans can have the app and an account. So when you go to assign a clean to your internal team there is an option to view other local cleaners! Nothing that we dislike but to offer input. We started using them at a time we were connected with a channel manager which did not implement fully. However we moved to Hostaway at a similar time and they have a better integration, mainly it pulls through the guest information for example 2 guests x 2 nights which we need for laundry count.

Currently we are seriously only a client due to the amazing customer service. Our Account Rep has been excellent, in trying to support the team in getting fixes and work arounds to the challenges we have been facing. The client (Owner) accountability, visibility to how their home looks after a cleaning service. The Client care is excellent. No extra fields to add admin specific info - we currently are having to use an excel spread sheet to track jobs to be able to invoice our clients. With no way to list an owners rate of service or a simple email capture we cannot export to our accounting software. The lack of flexibility to schedule a staff member to a service.

Easy of use. Photos are a great help. I would like a feature added for the cleaner to Clock On when they arrive and to Clock Off with maybe a time stamped photo. Payment with Paypal required. I would have upgraded a long time ago if Paypal was offered with monthly payments. Would also greatly assist if user can switch languages within the app with Google Translate.