Travel Staytion

Very disappointing experience. Avoid at all costs. We booked 2 separate properties with the company through Marriott as a third party agent. Whilst originally accepted within 48 hrs both bookings were cancelled due to so-called “system errors.” We were told the properties were already booked and unavailable for our dates. We were offered much less appealing, cheaper options instead with no indication of partial refunds. A week later, the same properties were still showing as available to book for our dates. As we had originally had confirmation and booked annual leave we tried to book again assuming the issue had been resolved. We unfortunately received the same cancellation message following original confirmation. As the property was advertised on other platforms I then booked the exact same property through hotels.com 10 minutes after being told it was fully booked at three times the advertised price (in order to be eligible free cancellation). That booking was accepted and confirmed. We then received full check-in details directly from travelstaytion welcoming us, hence confirming the earlier “fully booked” explanations were out and out lies. It is disappointing as had they explained a pricing error we would have been open to pay slightly more through the marriott platform in order to keep our elite night benefits. To add, the property was available on several other sites (booking.com, puffin cottages) at almost the same price offered with marriott just without the free cancellation so I booked at the higher price as a test purchase in order to have the option to cancel. Based on this experience, the booking process feels unreliable and misleading. I would recommend that others proceed with caution. *** response to reply*** To reiterate. You have told me the property was fully booked as you have again said in your reply, yet when booked via a different platform at 3 times the price, 5 minutes after being told the property was fully booked when booked via the original platform twice, I have had confirmation from yourselves and check in information. I have tried to communicate to your team but would not agree with your response that you have tried in any way to resolve the matter or been helpful in any way. Follow up After cancelling our purchase through hotels.com at 3 times the price we tried again to book through the marriott platform as it instantly became re-available. This was again rejected by travelstation and we were told to stop trying to book. We requested a management call back and this is where things improved for us. Cornelia proved to be very helpful explaining that it was not full booked, as previously described. However it was priced incorrectly on the marriott platform. Something which they had not resolved, a month following our initial enquiry. However, Cornelia was very helpful in obtaining a fair price for the booking and linking it to our marriot bonvoy account for the privileges. Since dealing with Cornelia our experience has been 5/5 so far, however we cannot give this as a true reflection of the company as other staff members/processes let them down.

This is a very clean and well appointed three level townhouse in a great location. It has four bedrooms and was less expensive than most hotels per night. The management team communicated with me via text and email and it was a very smooth stay. I will stay there again…and again…and again…and again.