Beyond

What do you like best? Beyond has been easy to work with and the algorithm is spectacular. We are bringing in additional income that would have usually been left behind. Also not having to watch rates constantly is a lot of help in productivity. Thank you. What do you dislike? Currently no dislikes. The platform is working as designed and easy to understand.

mediocre. Staff is nice and helpful, but results have been extremely disappointing. Pros: Easy to setup “gap fill” to be able to rent dates that would normally be lost due to nightly minimums. Integrates with Lodgix. Some marketplace data through insights. Cons: Bookings fell off by over 50% once Beyond came online. Far over charges for properties. So far has resulted in less bookings, shorter stays, less lead time on bookings. All of this is in contrast to my 16 years of experience. Airbnb & VRBO account managers tell me I’m behind competitors in my area by nearly 40%. Terms used in Beyond are confusing. (Base price vs min price vs max price). Booking reviews go away after 7 days.

Works great for my needs. It delivers enough of a revenue boost to well justify the cost. Pros: Beyond Pricing is just that…it’s a superior alternative to Airbnb SmartPricing. Beyond Pricing works on the behalf of hosts…not the platform. This product definitely increased my nightly rate. It integrates pricing from more sources than the OTAs. Cons: Beyond Pricing continues to improve and they regularly add features. They aren’t every market, and some markets are geographically broad. You can set it and forget it with your high season. I’ve found the pricing then to be very accurate. In the off season I feel like seasonality can be so hyper-local that it doesn’t perform quite as well there.

Cancelled well within my free one month trial. Firstly, beyond pricing should be paying me - a glitch in their system shortly after signing up caused my booking.com profiles, calendars and 3 years of history to be wiped blank and locked out. Beyond pricing is wholly email-based, and has no support line to call when things go pear shaped. Even once they decided to email me back, after over 12 hours of outage, they refused to help fix it, and simply pointed me to their standard FAQ section. 48 hours without booking.com (and without all of the bookings i crucially lost in the meantime, as booking.com is our main source of profit!) and a 6 hour phone call to booking.com’s IT department, and they were able to help get everything unlocked and reopened - while confirming that it had been Beyond Pricing’s fault in the first place. The lost revenue (the exact opposite of what beyond pricing promises!) and the shoddy support soured me to beyond pricing, and I requested to cancel, with the hope of returning in a year’s time once the kinks in their system were worked out. However, over 2 months after cancelling, I was hunted down and chased via email trail by BP employee for “missing payment” - for what, you may ask? For bookings made during my 100% free one month trial. [SENSITIVE CONTENT HIDDEN] insisted across multiple emails that yes, my account had been cancelled with them only three weeks after signing up, but I still had to pay for the reservations made prior - even though I was within the free trial!