Barefoot Agent

This is the 2nd time I’ve been in charge of converting from hotel to property management software in a business like ours(3rd time involved). This was one of the simplest to train my team on. A couple hours of basics and they were off and running. I can’t say enough about the trainers and support at Barefoot. We have some quirky nuances about our business that the Barefoot team found easy to handle. In addition, the contacts I’ve made by purchasing Barefoot are priceless. Our website has a who new look and a seamless interface with our PMS. We have also partnered with RealTech marketing and Beyond pricing.

Pros: We’re not functioning truly legally. We no longer worry that our Real Estate licenses may be in jeopardy. There are soooo many bells and whistles to help our business that we’ve only scratched the surface. Cons: I’d like a meaty report writer. Our ownership likes analyses. Reasons for choosing Barefoot: It allowed us to be more than we were when we were shopping. Reasons for switching to Barefoot: V1 was far too inflexible and clunky for our business. We needed to make a big change to move our business in the direction our competition is outpacing us on. Vendor Response: Thanks Ken! Looking forward to many productive years of our partnership! (Replied January 2022)

As mentioned above it took a little bit to get everything up and running but that was a few years ago and now everything is working fine. They’re always updating and adding new features, and they are always welcome to input from current users.

Ratings: Ease of Use: 5, Value for Money: 5, Customer Support: 5, Functionality: 5 Pros: Having used the software for over 3 years now it’s wonderful to have all those stats in there to look at week to week, month to month and year to year rentals. It has also streamlined all of our systems and accounting so it’s very easy to pull out reports, pay the proper parties as well as keep in touch with our guests throughout the process. Cons: At this point there is nothing I don’t like about the software. Most of the big kinks have been worked out and things are running very smoothly for us. Anytime there is an issue or new update the team is always there to help and support us. Vendor Response: Thanks Mary. We love working with your team! (Replied January 2019)

Overall our experience with Barefoot has been very good. There was a learning curve initially but it definitely suits many of our business needs.

Ratings: Ease of Use: 4, Value for Money: 4, Customer Support: 5, Functionality: 4 Pros: The best thing about Barefoot is that the software can be customized to suit each customer’s needs. There are a number of different fields that can be created and individual reports that can be run based on these fields to gather a vast quantity of data about properties, owners and guests. Cons: It does not have the best user interface and for new users this can be a bit overwhelming. Also when doing large data updates, not all fields can be updated in batches and this is often time consuming. There are opportunities found in occupancy, vacancy and potential revenue reporting. Vendor Response: We appreciate the Vantage team and look forward to continuing to build on the strength of our partnership. (Replied January 2019)

Barefoot software markets a lot of functionality but their system is full of bugs and their support team cannot keep up with it. Customer support sometimes does not respond to emails for days and it is very difficult to talk to the right person who has the expertise in the specific area of need. We have been live on Barefoot since 1/1/16 and have been unable to use many of the marketed features because those systems had bugs or did not function as sold to us.

Ratings: Ease of Use: 3, Value for Money: 2, Customer Support: 2, Functionality: 2 Pros: The functionality that it has is good IF you are starting from scratch and can tailor your business practices to the way Barefoot does things. The functionality is not as innovative or user friendly for a client switching from a legacy software to this one. Cons: The housekeeping module is very inferior compared to competitors. Vendor Response: Malia, Thank you for your comments. They have been shared with the team and will help us continue to improve our processes… (Replied June 2016)