Clock Software

Overall, we have had a wonderful experience with CLOCK. I researched many systems and am very happy with my decision. It would take a VERY special system to pry me away. I don’t think you will find a better PMS on the market.

Pros: I love this system for several reasons. We are able to book guest with speed and accuracy. It is also easy to train new employees. We chose CLOCK PMS because of their Self Check-in Kiosk system. We are a Condo/Hotel and our office is open only during the day. Since installed, guests can check in any hour of the day SECURELY. Their “partnerships” with Assa Abloy (door locks and RFID key cards) and Adyen (credit card processing) make for a seamless experience for us and our guests. Also, the Web Reservation System works great with our website. Guests book online, pay their deposit or balance, and everything shows on their booking screen. I almost forgot to mention the support department. Everyone that I have worked with has gone above and beyond my expectations. Even though we are a US property, we still receive prompt response to our inquiries. They are great people!

Cons: Since we converted from a manual Excel based reservation system, we were unable to easily upload the guest information during set-up. Once we had our info in the proper format, the download into Clock was quick and easy. If you are converting from another PMS, you shouldn’t experience this issue. The most time consuming part of set-up was setting up rates and rate plans. This was difficult at first, but once I got the hang of it - no problem. (thanks to help from support) Since we are not a conventional hotel, CLOCK PMS does not have every feature that I would have liked. We have 30 individually owned condominiums and to have an “Owner’s Portal” where our owner’s could access upcoming bookings, financial reports, etc. The way CLOCK continuously updates with their clients in mind, I know it’s only a matter of time before this function will be available.

What do you like best about Clock PMS?

I found Clock PMS to be a complete tool. It allowed us to easily connect to booking agencies like Booking or Expedia, making it very easy to share availability and sell everything, which helped in avoiding overbookings and mistakes. It was the core of the company and enabled us to update availability automatically across multiple platforms, so I didn’t have to do it one by one. The initial setup was very easy, as the Clock team helped a lot.

What do you dislike about Clock PMS?

Downloading information was not perfect. Usually needed time to give a correct format to Excel files with the information that I downloaded from there. Information could have been presented in a better way. Most of the time, when I downloaded information to Excel, tables were not in order, or you could not personify what you downloaded as much as you would like.

What problems is Clock PMS solving and how is that benefiting you?

Clock PMS transformed our manual operation with automation, connecting seamlessly with booking agencies like Booking and Expedia. It centralized availability updates across platforms, minimizing errors and overbookings and significantly improving our workflow efficiency.

What do you like best about Clock PMS?

I used this over the summer and during a winter holiday while helping out a friend who owns a small boutique hotel. Coming from the accounting world, I loved the fact that the time management Clock PMS provided was extraordinary. Such a simple software suite that made managing the day to day so much easier, especially for someone not used to the hospitality business.

What do you dislike about Clock PMS?

I really couldn’t find anything I didn’t like about it. Clock always seemed to work and was loved by those managing and delegating, and the employees working at the hotel. The only thing I can say that was a bit of a pain was adjusting room rates. We had times when we were low on inventory, but wanted to make sure we were fully booked and had problems getting the software to update, but we found fixes on the fly.

What problems is Clock PMS solving and how is that benefiting you?

As someone that never had experience in the hospital system, I was able to step right into the seasonal role and work at a much faster clip as compared to what I think would have occurred if I didn’t have a good management software.

What do you like best about Clock PMS?

The most best thing about Clock PMS is that it is one of the best one stop solution for all hotel management problems. As it is the most efficient and reliable tool to help the managers to manage the hotels and its services in a very effective manner. And it is the best platform which helps the hotels in increase thier annual revenue. So its a one stop solution for all hotel management problems.

What do you dislike about Clock PMS?

There is nothing much to dislike about Clock PMS as it is very good and efficient solution provider for all hotel management related issues. But still there is a scope of improvement in its UI/UX to make it more user friendly so user wouldn’t get confused while using it. Other than this this is a show stopper.

What problems is Clock PMS solving and how is that benefiting you?

Clock PMS solves the problem of all hotel management issues like collaborate with corporate, helping in boost in hotels revenue, manage reservations smoothly, manages all bookings and cancellations in an effective manner, able to manage and process large amount of data, connect leading channel manager and CRS. So all these problems are solved by Clock PMS in current fastest technically growing society.