LiveRez

Live Rez always been easy to work with and with the new team it’s even easier now. The things I like most about the software is the fact that it is true partnership. They work with us all the time on making improvements and new features. They went through a rough patch wouldn’t have it IQ bought them but everything seems to be back on track and going well.

Our overall experience has been favorable. We like the ease of use and the integrated functions. We don’t see any cons. We have enjoyed using the software for many years. Back in 2008 when LiveRez was pretty new on the scene, I was working with another Broker. He had a system that was just painful to operate. We received a call from a young and up-n-coming company asking us to try their software. We did and we moved right away into their program. When we opened the doors to Solterra Realty in 2012 I rang into LiveRez right away because there was no question in my mind that we needed their software to run our furnished rental program. They are great about allowing us to run it the way we see fit and LiveRez does not force us to use or accept products/programs that we don’t need nor want. They have had some recent transitions to work out - but their service and product are still the one we prefer.

I made the decision to open a vacation rental management company in 2012. As a new business, I needed tools to make me stand out. I knew that a consumer friendly website that was easy to navigate and allowed guests to book online was a must. Tyler Hurst, was my first contact at LiveRez. Tyler was the most sincere and motivated salesperson I have worked with. I decided to partner with LiveRez the evening I spoke with him. He truly listened to my concerns and wants in a booking software provider. Tyler’s motivation to provide me with a tool to help me establish my vacation rental business is what set LiveRez apart from its competitors. Ease of use? It was easier than I expected & very easy for my team members to operate. If there is ever a question about how to use LiveRez’s admin system you have various help options to choose from. During business hours, you can feel confident that you can reach LiveRez directly via phone or email. Every time I have called for assistance, I either received the solution right away or had an answer by the end of the business day. Impressive customer service and partner support! LiveRez also provides wonderful help documentation and informative webinars available for playback for partners to reference & train new team members easily. Additional services LiveRez has been able to provide my business with has been integration with Quick Books, a professional & experienced SEO service team to build web presence, creation and maintenance of my websites (including mobile), and integration with 4 of my important vendors in the business, from marketing to credit card processing. Constant updates and new features are being added to the system to further enhance our management potential each month. I have met a lot of great people since joining the vacation rental industry. The team at LiveRez has always done what they said they would and goes the extra mile. It is refreshing to do business with an organization that possesses the same core values that you created your business upon. I can easily credit LiveRez with providing me with the foundation to build upon when I broke into the vacation rental industry. Thank you, LiveRez! Keep up the great work! Anyone looking to take their business to the next level needs to take a look at what LiveRez offers to their partners…and make sure that you ask for Tyler when you call to schedule a demo. You’ll be happy you did.

Overall, LiveRez reminds my of VRBO in many ways. It is a legacy product. It has tons of features that have been built up over the years, but they have been haphazardly layered on top of each other, making the user interface very clunky and hard to navigate. Most importantly, they lack a lot of the features I need. Because they are an older company, they are still playing catch up, as their model was built on serving traditional vacation rental managers. I started my business on Airbnb only, and I’m now just branching out into more traditional channels. Unfortunately, I have to sacrifice too many of the features of Airbnb that I enjoyed. I have less flexibility in managing my listings. They say they are working on these issues, but as it stands right now I would not recommend this software if you have similar needs to mine. Honestly, the two things that are keeping me on board right now was the high cost of implementation and the LiveTrust software. If I could do it again, I would likely choose another partner, but we’ll see how this goes.

My overall experience with Live Rez is good. We work with over 10 PMS in our company and this is one of the easiest to use and navigate. Live Rez is easy to use. You can load the system however your organization plans to use it. You are able to add home descriptions and any information the agent will need to assist with booking reservations. You can also change setting to fit your company needs. It is user friendly. The least thing I like about Live Rez would be locating property addresses. I feel like this can be set up easier. In order to locate property address, you are only able to look for the reservation grid, which means if I have the actual reservation pulled up, I have to leave the reservation and locate the home information. It should be able to be accessed from the reservation screen.