ThinkReservations

ThinkMessaging is a game changer. We’ve only been live for a little over a week and the ability to text has completely transformed our guest experience. Last night I actually had a guest checkin during our first power failure in 6 years and I firmly believe that being able to communicate with her prior to checkin about the status made all of the difference to saving that reservation and having a happy guest this morning. The reporting is great. ThinkMessager is game changing. Reservations are easy and display intuitively. Support is very responsive and feels personal. No cons. When knew what to expect and now it delivers so much more than we had before. Only reason I don’t kick myself more for ever leaving is because I now fully appreciate what a great application it is now.

This is my third reservation software in 2 years and I am so glad I took the chance on ThinkReservations. The first one had far too many options and really was set up for bigger businesses than mine. The price tag was meant for bigger business too. The second option is a newer one that fiscally made sense but they were so new they lacked a lot of the features I needed to be efficient. It also wasn’t very visually appealing which made it difficult to run. ThinkReservations has all that I want, a little more and is working on a few things that will make it run better on the customer’s end. Not to mention it is priced affordably. Not the cheapest, nor the most expensive; just the best. ThinkReservations is VERY easy to learn, is visually appealing, intuitive and has all the features I need to run a small bed and breakfast for an incredibly affordable price (5 rooms, add-on options, gift certificate and gift shop purchases, coupon codes and OTA compatibility)!

We did a back to back to back demo of 3 systems and Think was easy winner. We worked with them to plan a fast go live after we bought the business, and we were live 10 days after settlement. Training was easy, online support is available and phone/email support is fast and effective. 1. Easy to convert - stood up Think 10 days after closing on buying our B&B. 2. Intuitive and easy to use - I worked previously for SAP, business software, and we evaluated 3 reservation systems - Think was easily the choice. 3. Easy conversion - we brought over past customer data and set up quickly - great support. 4. Responsive and effective support. 5. Reasonable pricing. There are a few enhancements, I would like auto feed of data to Quick Books but new Accounting reports are great.

It lacks significant features. 1. Ability to send ‘actionable’ quotes. Should be able to send quote to guest and have guest complete the booking online. 2. Need the ability to put a pre-authorization on a credit card to cover potential damage and misc charges. 3. Need way to offer travel insurance. Nice looking calendar, good phone support.

ThinkReservations has allowed us to bring our bed and breakfast and it’s website into the current century. It has enabled guests to make their own reservation without waiting to see if it will be accepted or not. Think Reservations is easy to use. I can open it from anywhere I might be to make a reservation - phone, tablet, desktop, overseas and have all the information I need right there. It’s easy to customize, to add ‘add-on’ items to guests making a reservation online. Customer support is prompt and knowledgeable and the classes they offer always teach me something else I could be doing to increase profits in my business. I wish there were other options for payment. I feel like the one option that works with Think doesn’t provide the best rates for credit card processing. But to use another merchant account, then I’d have to have two - which doesn’t make sense.