Everguest

What I like most: Overall usage experience. Ease of implementation. Overall onboarding by the team. Customer support. AI capabilities work much better than in similar tools.

What could be improved: Reporting could be improved. Export issues in terms of data inconsistencies. Some bugs when comes to detect the language of the guest.

What I like most: The AI generated answers helps speed up response process to reviews for the one platform that is linked to Everguest.

What could be improved: It isn’t linked to the review platforms so you have to log into multiple platforms to post the reviews and defeats the purpose of the app. It ends up only using Everguest to mark as answered.

What I like most: We have really benefited from having all of our reviews pulled into one source and drilling down on key trends and sentiments affecting each property. It has given us the ability to truly understand our guests and make decisions or action plans based on consistent, data-driven insight rather than anecdotal feedback. I really like that the platform is adaptable and that we can add in subsegments to track sentiments by outlet, department, or experience, giving us far more visibility into what’s working and what needs attention. This flexibility means we can quickly identify patterns, spot emerging issues before they escalate, and tailor our operational responses in a way that feels strategic and proactive. Using Everguest has also helped create alignment across teams, as everyone is now working from the same centralised, objective source of truth. The reporting structure is super clear and easy to pull each month without the need of setting it up from scratch each time. This is a massive time saver for us so we can spend less time building reports and doing administrative work and more time on the ground. Having structured reports across the group has also incentivized friendly competition across the hotels. We have started an Everguest Score leaderboard which we share on a monthly basis to all of our staff across the group, and it has become a fun and engaging way to keep the teams involved and give them more buy-in to their score. It’s created a healthy sense of competition between properties and departments, and teams are now actively tracking their position each month and celebrating improvements. Everguest also tracks specific name mentions in our staff section, so we are able to celebrate and reward staff who are consistently mentioned in guest reviews. The team in Everguest are responsive and helpful when we have any issues or questions with the platform. They are proactive and solution oriented, and they take the time to understand our specific needs and offer tailored support.

What could be improved: One thing that needs improvement is the AI feature. We find that the AI-generated review responses can be quite cookie-cutter and tend to follow the exact same template each time, often overusing the same phrases across multiple replies. While the structure is helpful, the lack of variation can make responses feel impersonal. We’ve instructed our teams to treat the AI responses as a starting point rather than a finished product. They use the suggestions as a guideline but then rewrite the replies in their own tone of voice to add personalisation and a more human touch. In saying this, the AI response feature is not a massive concern for us, as Everguest’s primary value for our group lies in its reporting capabilities and insights.

What I like most: I really appreciate how intuitive and user-friendly Everguest Intelligence is. It makes finding key information quick and effortless, and the clear, well-structured data outputs provide valuable insights for better decision-making.

What could be improved: Everguest Intelligence is already an excellent platform, but a few enhancements could make it even better. Expanding integration options with more PMS and CRM systems, offering greater dashboard customization, would further elevate the user experience.

What I like most: We love how intuitive the system is. The dashboard is so well designed that even our less tech-savvy colleagues picked it up on day one. And the AI assistant. I’ve never seen anything like it. It gives smart, human-sounding replies instantly, and the insights it generates are like having a consultant on your team.

What could be improved: I honestly can’t think of anything. It’s already a joy to use every day, beautiful interface, super fast, and genuinely clever AI.

What I like most: Everguest shines for its user experience, sure there are other tools that can get the job done, but at what cost of repetitive manual labor and complex/outdated interactions. It does it job brilliantly and you’ll still have fun while using it to get more actionable insights about your hotel and the guests experience.

What could be improved: I feel they can still expand their functionality in the future, particularly with the ai development, but still what they do, they do great!