Gastvertrauen
24/7 guest messaging service covering WhatsApp, email, OTAs, and phone support.
About Gastvertrauen
Gastvertrauen is a German-based guest communication service for vacation rentals. They handle 24/7 guest messaging across all major channels — WhatsApp, Email, Airbnb, Booking.com, Smoobu, and phone — so property hosts can focus on running their business while guests receive professional, timely responses in the host's personal style. Founded by experienced hosts who understand the challenges of guest management.
What sets this company apart
Founded by vacation rental hosts who understand the challenges firsthand. Gastvertrauen provides empathetic, personal guest communication that feels like it comes directly from the host — not a call center. Personal on-site onboarding for each property and multilingual support for international guests.
Markets & Coverage
Operating across 22 countries
Markets & Coverage
(22)Supported Languages
Property Types
- HousePrimary
- Apartment
- Villa
- Condo
- B&B / Guest House
Market Segments
- UrbanPrimary
- Rural & Country
- Corporate & Extended Stay
Service Characteristics
Main Features
- Auto-translation for international guests
- WhatsApp & SMS integration
- Digital pre-arrival form
- Automated guest messaging
- Unified inbox
Integrations & Partnerships
5 integrations and partnerships across 2 categories
Property Management Systems
3
OTA & Listing Sites
2
Pricing Plans
Pricing information based on publicly available data. Contact vendor for exact quotes.
Basis
- Daily 8:00-18:00 coverage
- WhatsApp messaging
- Phone support
- Email correspondence
- Airbnb communication
- Booking.com correspondence
- Smoobu customer contact
- Guest stay organization (cleaning, issues)
- Personal on-site onboarding
Komfort
- All Basis features
- 24/7 service
- 24/7 emergency handling
- Service calls
- Direct booking management
Exklusiv
- All Komfort features
- 24/7 exclusive service
- Review management
- Invoice creation
- Online check-in
- Damage management
- Special requests
Urlaubs-Special
- Standby readiness (365€/year)
- Per-apartment active week pricing
- Vacation coverage when host is away
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FAQ
Frequently Asked Questions
- Gastvertrauen is a German-based guest communication service for vacation rentals. They handle 24/7 guest messaging across all major channels — WhatsApp, Email, Airbnb, Booking.com, Smoobu, and phone — so property hosts can focus on running their business while guests receive professional, timely responses in the host's personal style. Founded by experienced hosts who understand the challenges of guest management.
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