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WhatsApp

World's most popular messaging app with 2B+ users, trusted for guest communication and business messaging.

Guest Communication
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About WhatsApp

WhatsApp is the world's most popular messaging application, owned by Meta (formerly Facebook). Founded in 2009 and headquartered in Menlo Park, California, WhatsApp provides end-to-end encrypted messaging, voice and video calls, and business messaging tools through WhatsApp Business and the WhatsApp Business API. The platform has over 2 billion users globally and is increasingly used by vacation rental hosts and property managers for guest communication, check-in instructions, and real-time support.

What sets this company apart

2 billion+ active users globally making it the most ubiquitous messaging platform; end-to-end encryption for privacy and security; WhatsApp Business API enables automated messaging, quick replies, and catalog features; virtually every guest already has it installed, eliminating adoption barriers.

Markets & Coverage

Operating across 15 countries

Markets & Coverage

(15)
SpainFranceItalyUnited KingdomGermanyIndonesiaUnited StatesMexicoBrazilJapanSouth KoreaIndiaSouth AfricaUAESingapore

Supported Languages

EnglishPrimary
SpanishPrimary
FrenchPrimary
German
Italian
Portuguese
Japanese
Chinese
Arabic
Korean

Property Types

  • Aparthotel / Serviced AptPrimary

Market Segments

  • Budget-FriendlyPrimary
  • Urban
  • Family
  • Corporate & Extended Stay

Service Characteristics

Main Features

  • Multi-language support
  • Mobile app / mobile-friendly
  • API access & webhooks
  • Multi-currency support
  • Custom reporting & dashboards
  • Role-based user access
  • Open integrations marketplace
  • Auto-translation for international guests
  • WhatsApp & SMS integration
  • Automated guest messaging

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FAQ

Frequently Asked Questions

  • WhatsApp is the world's most popular messaging application, owned by Meta (formerly Facebook). Founded in 2009 and headquartered in Menlo Park, California, WhatsApp provides end-to-end encrypted messaging, voice and video calls, and business messaging tools through WhatsApp Business and the WhatsApp Business API. The platform has over 2 billion users globally and is increasingly used by vacation rental hosts and property managers for guest communication, check-in instructions, and real-time support.

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