World's most popular messaging app with 2B+ users, trusted for guest communication and business messaging.
About WhatsApp
WhatsApp is the world's most popular messaging application, owned by Meta (formerly Facebook). Founded in 2009 and headquartered in Menlo Park, California, WhatsApp provides end-to-end encrypted messaging, voice and video calls, and business messaging tools through WhatsApp Business and the WhatsApp Business API. The platform has over 2 billion users globally and is increasingly used by vacation rental hosts and property managers for guest communication, check-in instructions, and real-time support.
What sets this company apart
2 billion+ active users globally making it the most ubiquitous messaging platform; end-to-end encryption for privacy and security; WhatsApp Business API enables automated messaging, quick replies, and catalog features; virtually every guest already has it installed, eliminating adoption barriers.
Markets & Coverage
Operating across 15 countries
Markets & Coverage
(15)Supported Languages
Property Types
- Aparthotel / Serviced AptPrimary
Market Segments
- Budget-FriendlyPrimary
- Urban
- Family
- Corporate & Extended Stay
Service Characteristics
Main Features
- Multi-language support
- Mobile app / mobile-friendly
- API access & webhooks
- Multi-currency support
- Custom reporting & dashboards
- Role-based user access
- Open integrations marketplace
- Auto-translation for international guests
- WhatsApp & SMS integration
- Automated guest messaging
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FAQ
Frequently Asked Questions
- WhatsApp is the world's most popular messaging application, owned by Meta (formerly Facebook). Founded in 2009 and headquartered in Menlo Park, California, WhatsApp provides end-to-end encrypted messaging, voice and video calls, and business messaging tools through WhatsApp Business and the WhatsApp Business API. The platform has over 2 billion users globally and is increasingly used by vacation rental hosts and property managers for guest communication, check-in instructions, and real-time support.
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