Avalara

Fairly inexpensive and comprehensive but customer service is lacking.

Worst experience of my business career! AVOID AVALARA. When we started with Avalara, the sales call went great! They promised an easy integration with woocommerce, hours of savings each month and easy onboarding. This could not be further from the truth. First, onboarding was done by someone who did not speak english, after multiple attempts, we requested a new representative, who while spoke english, was foreign and with a HEAVY accent. He was not helpful at all, anything of substance he had to get back to us on, could never answer any questions directly. Once finally onboarded, their plugin broke our website, causing 10s of thousands of dollars in lost sales. Once resolved, we decided to keep trying avalara, however the nightmare was just beginning. We then got a penalty notice from the florida tax office as we filed taxes wrong, the entire reason for avalara is for them to file your sales tax correctly... they then refused to pay the penalty and was completely useless in even helping us respond. We reached out to so many people at avalara for support, nothing, no response. Then our website broke again during a massive sale due to AVATAX plugin, losing at least 30k in sales. We reached out to avalara for support in reenabling the plugin and fixing the issue, they never responded, after reaching out several times, we told them that we where giving a 30 day notice to either fix our account or cancel. They never responded. Now, they refuse to allow us to cancel, stating that we have a 12 month contract, however their terms clearly state that we can cancel if avalara fails to fix a problem after notice. Avalara is by far the worst company I have ever dealt with, not only is their customer service abysmal, their product does not even work and worse yet, their product broke our checkout with no warnings... STAY AWAY

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One of the worst customer service experiences I have ever had. Our AvaTax software has not been working for over a month now and the support we have received is abysmal. This is very clearly due to a bug in their software but their "engineering team" based out of India (that you can only speak to through a third party) is completely clueless and unhelpful. Dozen of hours on the phone and in zoom calls has yielded nothing. Do no use this software, the "Account Management" and "Support" are both a complete joke and they do not stand behind their software. But don't worry, they will keep charging you even when their software is non-functional for over a month.

As always I received a good service. This time I was helped by Mr. Dale who demonstrated great professionalism and patience. Thank you again!

Happy with the quick service provided by Federico :)