AIPEX Technologies

We use this tool to really quickly communicate that the cleaning is done at the property. Most of the features are guest-facing, but there are also internal communication features. We just say "Alexa, cleaning is done" and the management is notified. **Cons:** It would be nice if over time there was the capability to say "Alexa, housekeeping needs supplies" and be able to alert management to the need to resupply our cleaning products. *Reviewed May 2022 — Hospitality, 2-10 employees, Used weekly for less than 6 months — Verified reviewer*

The Virtual Concierge has been great in providing information to the guests and providing a mechanism for the guests to more easily get information and communicate back with the property management. **Pros:** Being able to provide a solution to answer so many of our frequently asked questions has been a great value to us and reduced the number of texts and calls to the management. The guests are impressed by the technology and the capabilities. **Cons:** To get the most of the product you need to provide as many answers as you can, which can take a bit of effort. However, I have found that this is an investment in reducing future calls and questions. **Reasons for choosing AIPEX:** We didn't find any products that were comparable that had enterprise capabilities. *Reviewed April 2022 — Entertainment, 51-200 employees, Used monthly for less than 2 years — Verified reviewer*

Great customer support, and very helpful short videos available on their website for self-help. **Pros:** Comments from guests about how they were impressed that we had this tech available in our vacation rental. **Cons:** I had to add the device twice because I didn't realize I wasn't supposed to put spaces when entering the serial number. **Reasons for choosing AIPEX:** After researching how to use Amazon Alexa in an Airbnb, there is really no other company besides AIPEX that is providing a solution like this to differentiate short-term rentals with technology. *Reviewed April 2022 — Hospitality, 2-10 employees, Used weekly for more than 2 years — Verified reviewer*

The Virtual Concierge has been great in providing information to the guests and providing a mechanism for the guests to more easily get information and communicate back with the property management. Pros: Being able to provide a solution to answer so many of our frequently asked questions has been a great value to us and reduced the number of texts and calls to the management. The guests are impressed by the technology and the capabilities. Cons: To get the most of the product you need to provide as many answers as you can, which can take a bit of effort. However, I have found that this is an investment in reducing future calls and questions. Reasons for choosing AIPEX: We didn't find any products that were comparable that had enterprise capabilities.

Great customer support, and very helpful short videos available on their website for self-help. Pros: Comments from guests about how they were impressed that we had this tech available in our vacation rental. Cons: I had to add the device twice because I didn't realize I wasn't supposed to put spaces when entering the serial number. Reasons for choosing AIPEX: After researching how to use Amazon Alexa in an Airbnb, there is really no other company besides AIPEX that is providing a solution like this to differentiate short-term rentals with technology.

We use this tool to really quickly communicate that the cleaning is done at the property. Most of the features are guest-facing, but there are also internal communication features. We just say "Alexa, cleaning is done" and the management is notified. Cons: It would be nice if over time there was the capability to say "Alexa, housekeeping needs supplies" and be able to alert management to the need to resupply our cleaning products.