CartStack

very friendly and helpful customer service.

We've seen great recovered revenue, the support has also been prompt as well. **Pros:** If the tracking all works correctly and there's ample traffic to your booking engine - the results are phenomenal! **Cons:** There are a lot of tracking issues with various booking engines. In certain cases, it simply does not work.

Overall, our experience with CartStack has been nothing short of phenomenal. Their support is friendly, their tool is easy to use once setup. They are constantly adding features and I would hesitate to say the exact numbers but we consistently recovered well over six figures a year since we have started with them so the results speak for themselves! **Pros:** Even though we had a little bit if trouble getting it set up, once we did, we have never look back. What do I like the most? Easy, the money that we recover each month! They care about their customers, listen their feedback and are constantly improving the tool. I woulds say that they way they run their business is an exception to the rule compared to most other software companies, especially the very large ones. **Cons:** It was a little tricky to set up but it was worth the trouble as it runs on code instead of plugin which helps our CMS run smoother.

The CartStack team offers a solid product at a reasonable price. It has more than paid for itself, and allows us to give our clients a little more product information to aid their purchasing decisions. **Pros:** This software was easy to install on our eCommerce platform, and allows us to reach out to customers with abandoned shopping carts, letting them know that by buying direct, they'll receive superior service while helping to keep prices down for everyone. **Cons:** The editorial dashboard for customizing emails is a bit weak in terms of its capabilities. It would be great to have a more intuitive WYSIWYG editor to match our branding in the emails that are sent.

It's giving us an extra "touch" to prospective guests, helping us close the sale. **Pros:** It's great to be able to track the revenue that abandoned cart emails generates. The best thing about CartStack though is their customer service. When we changed webmasters, we inadvertently broke some of the CartStack tracking. Even though our webmaster was very slow to follow up and implement a fix, CartStack reached out over and over to see if we had fixed the problem or if there was anything they could do to help. They were paid whether this worked or not, but they wanted to know that their product was performing as expected. **Cons:** Nothing! Haven't found any drawbacks yet.

**What do you like best about CartStack?** Helped us grow our ecommerce business by providing outreach to customers that took the journey in online shopping but didnt follow through! **What do you dislike about CartStack?** The less clicks the better. From time to time can be convoluted **Recommendations to others considering CartStack:** Have a team who can regularly administer and use this to recover abandoned carts and shoppers! Get them while they are hot! **What problems is CartStack solving and how is that benefiting you?** To track down our abandoned carts and recover the customers! Both in store and online *Review collected by and hosted on G2.com.* **Additional metadata:** District Sales Manager, Mid-Market (51-1000 emp.), Verified User in Retail, Current User, Validated Reviewer, Incentivized, Source: G2 invite. Date: 7/6/2022. Rating Updated: 8/12/2022.