Rocket Station
Provider of virtual assistants and process-outsourcing services for real estate and property-related businesses.
About Rocket Station
Rocket Station is a US‑based provider of virtual assistants and process‑outsourcing services for real estate and property‑related businesses. The company recruits, trains, and manages offshore team members who handle tasks such as guest communication, reservations, owner relations, bookkeeping, and marketing for vacation rental and real‑estate clients. Rocket Station emphasizes documented processes and performance management to integrate remote staff into clients’ existing operations. Its goal is to help businesses scale efficiently by offloading time‑consuming back‑office work to specialized virtual teams.
What sets this company apart
Industry-specific virtual assistants with custom process mapping, SOPs, and full management support — not a call center, a remote team extension.
Markets & Coverage
Operating across 3 countries
Markets & Coverage
(3)Supported Languages
Property Types
- HousePrimary
- Apartment
- Villa
- Condo
- B&B / Guest House
- Aparthotel / Serviced Apt
Market Segments
- LuxuryPrimary
- Urban
- Family
- Corporate & Extended Stay
Service Characteristics
Main Features
- Multi-language support
- Custom reporting & dashboards
- Dedicated onboarding support
- Dedicated account manager
- Guest communication templates
Pricing Plans
Pricing information based on publicly available data. Contact vendor for exact quotes.
Full-Time VA
- Fully dedicated virtual assistant
- 40 hrs/week
- Custom SOP process mapping
Process Mapping Setup
- One-time setup fee
- Custom SOP creation
- Process documentation
Reviews
20 reviews from verified users
5
20 reviews
Would recommend
Showing 6 of 20 reviews
Sarah
Great experience with Kyle VA
I have had a great experience working with Kyle VA. His experience, professionalism and kindness is beyond exceptional. He's always willing to help, learn and problem-solving making him a great and exceptional addition to the team. Thank you for your good work Kyle.
View originalScott Moe
Jem has exceeded every expectation
I can't say enough good things about Jem. Hiring a virtual assistant felt like a big step for me, and Jem has completely exceeded every expectation. From day one, she was proactive, organized, and incredibly reliable. It's rare to find someone who doesn't just 'complete tasks,' but actually thinks ahead, catches details I missed, and makes my life easier in ways I didn't even know I needed. Because of Jem, my business is running smoother, my brain feels less cluttered, and I'm able to stay focused on the work only I can do. She's not just support, she's a true asset to my team.
View originalNarcisa Maura Miller
Mai and Gem exceeded expectations
In my role as an Auditor, I've had the pleasure of working closely with Mai and Gem, and they have consistently exceeded expectations. Their support with account reviews and administrative tasks has been invaluable to our team. They bring professionalism, reliability, and a positive attitude to every interaction. Rocket Station is truly fortunate to have Mai and Gem — they are an asset to any team.
View originalColin Shearn
Quality and professionalism unmatched
The level of quality, professionalism, and thoroughness we receive from all of our Rocket staff is simply unmatched. They're the best!
View originalWill Frost
Second hire success
I have now hired my second virtual team member through Rocket Station. I love the support in finding the right candidate, excellent ongoing support, and great resources their team brings to my organization. Thank you Tess, DJ, and Jyn!
View originalDeborah Williams
Great company, highly recommend
Great company, the employees are very positive and have great work ethics. Highly recommend!
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FAQ
Frequently Asked Questions
- Rocket Station is a US‑based provider of virtual assistants and process‑outsourcing services for real estate and property‑related businesses. The company recruits, trains, and manages offshore team members who handle tasks such as guest communication, reservations, owner relations, bookkeeping, and marketing for vacation rental and real‑estate clients. Rocket Station emphasizes documented processes and performance management to integrate remote staff into clients’ existing operations. Its goal is to help businesses scale efficiently by offloading time‑consuming back‑office work to specialized virtual teams.
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