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Hotelbeds

B2B bed bank providing wholesale hotel rates to 60,000 travel distributors globally.

2.82
34 reviews
OTA & Listing Sites
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About Hotelbeds

World's largest B2B bed bank (HBX Group). 60K+ travel distributors, 170+ countries, 7B searches/day. Accommodation, mobility, experiences, and payment services.

What sets this company apart

World's largest B2B bed bank (HBX Group) serving 60K+ travel distributors across 170+ countries. 7B searches/day. Accommodation, mobility, experiences, and payment services.

Markets & Coverage

Operating across 44 countries

Markets & Coverage

(44)
SpainPortugalFranceItalyGreeceCroatiaUnited KingdomGermanyAustriaSwitzerlandNetherlandsBelgiumIrelandTurkeyThailandIndonesiaUnited StatesCanadaMexicoBrazilColombiaAustraliaNew ZealandJapanSouth KoreaSouth AfricaKenyaMoroccoEgyptUAESaudi ArabiaSingaporeMalaysiaPhilippinesVietnamCzech RepublicPolandHungaryRomaniaNorwaySwedenDenmarkFinlandIceland

Supported Languages

EnglishPrimary
SpanishPrimary
FrenchPrimary
German
Italian
Portuguese
Japanese
Chinese
Arabic
Korean

Property Types

  • HotelPrimary
  • B&B / Guest House
  • Boutique Hotel
  • Aparthotel / Serviced Apt

Market Segments

  • LuxuryPrimary
  • Beach & Coastal
  • Urban
  • Family
  • Corporate & Extended Stay

Service Characteristics

Main Features

  • Multi-language support
  • Mobile app / mobile-friendly
  • API access & webhooks
  • Custom reporting & dashboards
  • Open integrations marketplace

Reviews

34 reviews from verified users

2.82

34 reviews

6%

Would recommend

Showing 6 of 34 reviews

C

Cruz Richey

May 2026
Google
3

Scam of a company! Would not let me change my check in date. Never had a company that would not let me change check in date days in advance.

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S

Susan

May 2026
Trustpilot
1

Horrible!!!

Horrible!!!! SO frustrating- booked a hotel reservation with an agent who did not give me a refundable reservation as asked. (Hotelbeds later admitted it was an "agent error"). It took a month of back and forth where they repeatedly said that a confirmed reservation could not be changed . I am very unhappy with their unacceptable responses. The online customer service was unacceptable. The agents on the phone are very limited as to what they can do.

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N

Nika Bogdanić

May 2026
Google
3

The pickup from the hotel was supposed to be at 11am, after 2 calls in which they assured us we're getting picked up in the next 5 minutes, no one is still here. Let's see if we make it to the airport on time. Horrible service

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A

Akash Joshi

May 2026
Google
3

Irresponsible company. Guest suffered lot on prague - budapest tour. Driver didnt turn up inspite of calling. Budapest city tour on hotel pickup, no one came for pick up. Guest suffered badly, dont prefer this company ata ll

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M

Margaret Menzies

May 2026
Trustpilot
1

Booked through this company

Booked through this company. Bed & breakfast & free parking with Crowne Plaza, Harrogate. The only booking they had was for room fully paid. Tried contacting company about lack of confirmation email, never arrived. This company is a total con DO NOT use them at all

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S

Sinéad O'Hare

May 2026
Google
3

Waiting over 90mins on a transfer late at night. Customer service awful- wouldnt give an estimated time for pick up and no apology. Still waiting. Ridiculous won't be booking again

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FAQ

Frequently Asked Questions

  • World's largest B2B bed bank (HBX Group). 60K+ travel distributors, 170+ countries, 7B searches/day. Accommodation, mobility, experiences, and payment services.

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