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Onefinestay

Private rental brand offering curated homes and villas with hotel-like services, concierge, and guest assistance.

4.47
47 reviews
OTA & Listing Sites
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About Onefinestay

Onefinestay is a luxury private rental company offering a curated collection of high-end homes and villas with full hotel-like services. As a subsidiary of Accor, it provides guests with destination specialists, a full concierge team, and 24/7 support. It targets high-net-worth travelers and premium homeowners in key global luxury destinations.

What sets this company apart

Onefinestay bridges luxury private rentals and hotel hospitality with every home personally vetted (9 out of 10 rejected), backed by Accor's global network and ALL loyalty program. Each property features hotel-quality amenities, 24/7 guest support, dedicated concierge, and professional housekeeping — delivering a seamless high-touch experience.

Markets & Coverage

Operating across 28 countries

Markets & Coverage

(28)
SpainPortugalFranceItalyGreeceCroatiaUnited KingdomGermanyAustriaSwitzerlandNetherlandsBelgiumIrelandUnited StatesCanadaMexicoCzech RepublicPolandHungaryRomaniaNorwaySwedenDenmarkFinlandIcelandDominican RepublicJamaicaPuerto Rico

Supported Languages

EnglishPrimary
SpanishPrimary
FrenchPrimary
Italian

Property Types

  • HousePrimary
  • Apartment
  • Villa

Market Segments

  • LuxuryPrimary
  • Beach & Coastal
  • Mountain & Ski
  • Urban
  • Family
  • Corporate & Extended Stay

Service Characteristics

Main Features

  • Multi-language support
  • Concierge service integration
  • In-stay service requests
  • Digital guidebook integration
  • Guest ID verification
  • Guest CRM
  • Luxury toiletry ranges
  • Signature welcome experience design
  • Owner portal access
  • Guest experience management

Integrations & Partnerships

1 integrations and partnerships across 1 categories

OTA & Listing Sites

1

Reviews

47 reviews from verified users

4.47

47 reviews

87%

Would recommend

Showing 6 of 47 reviews

S

Sophie

May 2026
Trustpilot
4

Ladbrooke Grove XV in the spring is…

Ladbrooke Grove XV in the spring is beautiful. The trees were in bloom and the view from the windows was beautiful. The flat is very much as described. The building is clean with easy to access and very quiet. The flat was very clean and welcoming. Bedrooms were wonderful .... bedding and towels very high quality. Kitchen was well equipped ( though a microwave would have been great to have ). Living room sofa and 2 armchairs have definitely seen better days. Sofa was so low that you were practically sitting on the ground (not easy if you are a bit older ) Dining area worked very well. Greeting and service, along with the weekly cleaning were all very professional and friendly. Location is close to everything. Would definitely recommend this One Fine Stay location.

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P

PL

May 2026
Trustpilot
1

Disappointing Experience at Modern Auteur: Unprepared Rental, Unlawful Service Dog Charge, and Poor Customer Service with Onefinestay

In July, we booked and stayed at Modern Auteur in Los Angeles through Plum Guide, managed by Onefinestay, at a cost of approximately $40,000 for the month. Unfortunately, upon arrival, the home was clearly not prepared as a holiday rental. Instead, it felt as though the owners had abruptly left, with food still in the freezer, their car blocking our parking space, and personal belongings scattered throughout the house. The BBQ and outdoor areas were unclean, and we had to relocate the owners' clothes from closets to store our own. Frankly, this was more akin to a house sit than a professional holiday rental.

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C

Claire Im

May 2026
Trustpilot
5

The Best Stay I've Ever Had

It almost seemed unreal—after staying in numerous Airbnbs and hotels, this experience stood out as the best. From start to finish, the service was exceptional, and the apartment was in immaculate, high-quality condition. I'm truly pleased to have discovered this brand and will choose their properties for future travels.

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T

Tamara

May 2026
Trustpilot
5

Highly recommend Onefinestay

Onefinestay is responsive, friendly and helpful. Service and staff are excellent. The accommodations were perfect. I would use them again without hesitation.

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C

Chris S.

May 2026
Trustpilot
5

Outstanding service combined with a…

Outstanding service combined with a great flat in London were key components to a successful and rewarding international travel experience.

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A

Amy Gulden

May 2026
Trustpilot
5

We loved having a greeter meet us and…

We loved having a greeter meet us and help us feel welcome upon arrival. The spacious layout of the home was perfect for relaxing, and the location was truly as good as it gets—central, convenient, and charming. A few thoughtful treats were waiting for us, which made settling in even easier. Communication with One Fine Stay was excellent throughout. We would happily book again!

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FAQ

Frequently Asked Questions

  • Onefinestay is a luxury private rental company offering a curated collection of high-end homes and villas with full hotel-like services. As a subsidiary of Accor, it provides guests with destination specialists, a full concierge team, and 24/7 support. It targets high-net-worth travelers and premium homeowners in key global luxury destinations.

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