HiJiffy
HiJiffy es un centro de comunicación para huéspedes con inteligencia artificial conversacional para la industria hotelera.
Acerca de HiJiffy
HiJiffy es un centro de comunicación para huéspedes con inteligencia artificial conversacional para la industria hotelera. Su solución impulsada por Aplysia AI automatiza las interacciones con los huéspedes, FAQs y check-ins digitales en más de 130 idiomas. Ayuda a los hoteles a optimizar operaciones, impulsar reservas directas y aumentar las oportunidades de venta adicional 24/7 en más de 50 países.
¿Qué es lo que diferencia esta empresa?
HiJiffy se diferencia por su Aplysia AI, un motor de IA conversacional específico para hostelería que cubre todo el viaje del huésped con más de 80 integraciones y 130 idiomas. Reconocido por UNWTO como una de las empresas más innovadoras del turismo global, con 4.5/5 en HotelTechReport, 87%+ de automatización y 92% de satisfacción CSAT.
Cobertura internacional
Operando en 50 países
Cobertura internacional
(50)Idiomas soportados
Tipos de portfolio
- ApartamentoPrincipal
- Villa
- B&B / Casa de Huéspedes
- Aparthotel / Apt con Servicios
Segmentos de mercado
- LujoPrincipal
- Playa y Costa
- Urbano
- Familiar
- Corporativo y Estancia Prolongada
Características del producto
Principales características
- PMS integration
- Custom reporting & dashboards
- Guest communication templates
- Sentiment analysis
- Chatbot & virtual assistant
- 24/7 digital concierge
- Upsell & add-on delivery
- Guest satisfaction tracking
- Automated guest notifications
- Guest segmentation analytics
- Unified multi-OTA inbox
- Auto-translation for international guests
Integraciones y Partnerships
15 integraciones y partnerships en 10 categorías
OTA y Sitios de Anuncios
3
Sistemas de Gestion de Propiedades
3
Motor de Reservas
2
Automatizacion
1
Comunicacion con Huespedes
1CRM & Lead Management
1
Gestion de Reputacion y Resenas
1
Plataformas Operativas
1Registro y Verificacion de Huespedes
1
Reserva Directa
1
Planes de Precios
Información de precios basada en datos públicos. Contacte al proveedor de servicios para cotizaciones exactas.
Basic
- 25 Standard FAQ topics
- 3 languages supported
- Booking flow with direct link to booking engine
- Personalised webchat widget
- Filter, Order and Assign Conversations
- Add notes to conversations
- Basic Reporting & Dashboards
- Support by Chat and Email
Pro
- Generative AI Chatbot with unlimited topics
- 132 languages supported
- Integration with Booking Engine and CRM
- Sentiment Analysis & Prioritization
- Self-learning AI capabilities
- Omnichannel Inbox with Translation
- Advanced Reporting & Dashboards
- Unlimited agents, messages, multiple properties
Premium
- AI Digital Concierge with PMS/CRM integration
- 10 Automated WhatsApp Campaigns per reservation
- Guest Requests & Tickets management
- Outbound Campaigns (proactive WhatsApp/SMS)
- Email conversation management
- Add-ons: Check-in, Upsell, Digital Keys, Reviews
Enterprise
- Custom Messaging Campaigns
- Custom FAQ topics
- Custom Channels
- Power BI Business Intelligence
- Custom Integrations
- Custom Reporting & Dashboards
- Remove 'Powered by HiJiffy' branding
Reseñas
12 reseñas de usuarios verificados
4.5
12 reseñas
Recomendarían
Mostrando 6 de 12 reseñas
Front desk from 100-199 room Branded Hotel in Lyon (France)
Good
What do you like most? Good communication with customers, offer a better talk and spread informations between colleagues, manage complaints and requests easily. Can share informations about the hotel.
What do you dislike or think could be improved? Nothing, everything is already good. HiJiffy is a good Chat bot that we can manage our own way and put our own answers. Gain a lot of time.
IT Administration from 200-499 room Bed & Breakfast & Inn in Funchal (Portugal)
Straightforward, easy to setup, continuous innovation and features
What do you like most? Hijiffy software has solved a fantastic problem at our Hotel, and has absolutely redefined our communications with clients. Organizing all the topics in one place, creating a complete knowledge database of our hotel in one accessible format, and always bringing forward the best tools for adjusting the FAQ topics, translation, and knowledge extraction from our internal documents. This is a fantastic piece of software that we are incredible excited to have in our tool arsenal. The team at Hijiffy is also incredible, they support us through all the troubles and wonderfully help us realize Hijiffy at our Hotel in the best possible way.
What do you dislike or think could be improved? I love that the team is always looking into adding new features and keeping up with AI innovations. The latest features of OTA communications that I wanted added, actually got included.
Desiree F.
The Swedish beginners :)
When the bot begin to understand the way our guest formulate themselves this will become a great soulution for our company’s goal to help our guests 24/7 and increase the convertion. Pros: Easy to handle, interesting with all the statistics and great costumer service from HiJiffy. Cons: Long process before the bot understans our guests. But we are hopeful!
Cluster Revenue Manager from 200-499 room Branded Hotel in Al Khobar (Saudi Arabia)
Cluster Revenue Manager
What do you like most? help us to develop and improve guest communication and capture every opportunity to increase Revenue. Thank you so much for your support.
What do you dislike or think could be improved? Still reviewing will keep you informed as soon as i have any queries thank you so much for your support. best regards.
General Manager from 100-199 room Bed & Breakfast & Inn in Sydney (Australia)
Great Tool for Independent Hotels
What do you like most? We love integration with our PMS MEWS, the latest AI version is awesome! The free knowledge data base is working well.
What do you dislike or think could be improved? Add more OTA channels to your integration. We have bookin.com and Expedia integrated, be great to have more channels integrated.
Revenue Manager from 50-74 room Boutique in Maastricht (Netherlands)
User friendly chatbot
What do you like most? The easy way to use the extranet and the setup of the chatbot, concierge and booking assistance. Keep up the good job.
What do you dislike or think could be improved? We would like to see to have a connection with booking.com as well as with our outlook mailbox. Like we have the connection with Expedia.
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FAQ
Preguntas Frecuentes
- HiJiffy es un Centro de Comunicación para Huéspedes que proporciona IA conversacional para la industria hotelera. Su solución impulsada por IA Aplysia automatiza las interacciones con los huéspedes, las preguntas frecuentes y el check-in digital en más de 130 idiomas, cubriendo todo el recorrido del huésped desde la reserva hasta el post-estancia.
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