Beds24

What do you like best about Beds24?

It provides user to manage front desk remotely. It also allows guest management Along with payment and tracking for availability Of rooms. It help to manage inventory remotely also.

What do you dislike about Beds24?

Its a new tool and price wise its bit costly than other competitors. But like we with price we get quality same thing is for beds 24 also. I can strongly say they best in cloud based management tool.

What problems is Beds24 solving and how is that benefiting you?

Major problem it solving is allowing user to handle many things remotely such as Changing prices, Setting restrictions required and manage Room assignments Also we can add, cancle and update reservation details eaisly.

Best thing is custumize dashboard which allows user to manage housekeeping, doing fincial analysis and location based Statestics also.

Review collected by and hosted on G2.com.

I was able to properly configure and set up our entire business flow with Beds24, and literally for every issue I encountered I was able to find a work around. Now it took me countless hours to figure out how Beds24 works and that is the cost of wanting a flexible and adaptable solution. The documentation is pretty rudimentary and honestly doesn’t do the product justice as the doc undersells the capabilities: I found I was able to do many things through trial and error that I would never have known through the documentation. Often the only way to figure out how things work is the engineering approach: just try it out and see what happens. Their support being in Germany made it such that by the time they answered a question for me, I had already figured it out by trial and error. It really is not a “ready out of the box solution”, it’s more of a programming platform, so if you’re an engineer like me, it’s fantastic because not only can everything be configured, you can also do everything via API. As an engineer I love having full control over every aspect of the platform and I can customize it to do what I need and for the majority of issues I can find my way around, especially with the help of AI agents. I did had to build quite a bit of software layered around Beds24 to get the functionality I needed that they do not have, such as a customer portal where customers can register, sign a legal agreement, and a check-in app to distribute key codes. But no complaints there, the API from Beds24 is top notch.

Pros: To me, Beds24 is the holy grail and the antithesis to the plethora of terrible PMS and hotel software out there that overcharge for bad software and poor service. Beds24 is inexpensive and extremely configurable and gives you full control. I highly recommend Beds24 if you’re very technical. You’re not going to find a more configurable and adaptable solution on the market, Beds24 is hands down the best PMS/Channel manager platform that exists and it can be fully customized, I mean every aspect of the system can be configured. We’ve tried several solutions in the hotel space, and most of them were so buggy it wasn’t worth the effort, and they were limiting in that they provided only one way of doing things that often wouldn’t fit with how we run our business. So we wanted a solution that would give us full control where we didn’t have to rely on the company support to run things. Beds24 is that solution. It’s a 100% do it yourself solution with so many developer insert points that make it a dream for a software engineer like me. For example you can inject JS, CSS and HTML in all aspects of the direct booking journey, making it easy to customize. The API is fantastic and is probably the biggest strength of Beds24. You don’t need to rely on someone to import your reservations into the system, you can do it all yourself.

Cons: The only con I can think of is their support but I wouldn’t use that as a criteria. Let’s face it, support in the software industry as a whole is really bad and Beds24 is no exception, so I don’t recommend using support as a metric on who to choose. At Beds24, Support is difficult to get for real bugs, just like it is in most companies. They are nice in providing help with how to use the product correctly, but when it comes to real bugs, do not expect much support. It’s almost as if they must get pay deductions for every bug they report to engineering. For example, our booking engine for one of our property started to load units from another property upon checkout even though the other property has nothing to do with the booking engine, trying to get help was practically impossible. I will also say that their help system is a limiting homegrown solution where you cannot properly attach URLs or any image attachments, it’s not really what one expects for 2025 style support, making the process of getting help cumbersome and difficult. The platform unfortunately does have mission critical bugs, and we did not have any luck getting support from them for those. The best way around those is to figure out under what circumstances they happen and then use the product in a way that doesn’t cause the issues. Unfortunately getting support or getting them to fix these is not likely to happen. There are a lot of annoying bugs but for which there are work arounds. One example is their Auto Action HTML editor will insert escape characters into shortcodes rendering shortcodes unfunctional. The work around is to use an external HTML editor and then cut and paste and make sure never to use the WYSIWYG HTML edit feature they deliver because it’s broken. But they will deny it’s a bug. Also their booking view wipes out the column order if you add new fields to the view. The first response we got from their support was that it’s “as designed” but another agent later apologized…

What do you like best about Beds24?

1. I have used Beds24 for managing the bookings as customer. I found it useful as it provided me muliple options for booking a property i.e. you will get a lot of options as per your budget i.e. hostels, hotels etc.

2. It gives you lots of payment processing options. Personally I ahve used paypal account for all the payments withou any extra charge.

3. Its doesn’t charge you any processing fees. So you pay what you see.

What do you dislike about Beds24?

1. I found it expensive. They can provide some more options for pricing.

What problems is Beds24 solving and how is that benefiting you?

1. It helps customers to get multiple options for booking a hotel as per their budget.

2. Provided secured way for payment processing with third party payment integration mentods like paypal etc.

Review collected by and hosted on G2.com.

What do you like best about Beds24?

The nature in which the product has been producing.

What do you dislike about Beds24?

There are certain areas to develop such a software effiency.

What problems is Beds24 solving and how is that benefiting you?

It has been able to save me several minutes and time.

Review collected by and hosted on G2.com.