LMPM

My experience thus far has been awesome. They are scaling at a responsible speed ensuring they have the bandwidth to service all of their customers in a timely manner and I respect that so much. Their team has been receptive to my feature requests and let me know when they plan to add them. They also have a great knowledge base with step-by-step directions and videos my team can access at any time for additional training support.

Pros: LMPM is simple to setup and use and also has the advanced features needed to run and scale a business with ease. It has an incredible accounting module that can handle multiple rules, regulations, taxes, fees, splits, in multiple cities and states. I’ve heard horror stories of companies having to outsource their accounting and spending more on that than their PMS because their software couldn’t handle it; LMPM’s trust accounting is best-in-class allowing for easy navigation, even for novice users. The website is included and built on Wordpress making it super customizable allowing for personal changes with minimal assistance needed. Their team is second to none. The fact they are willing to get on a video call, share their screen to walk me through how to do things, even record a Loom video and send it to me so I can rewatch it and share it with my team for training, is amazing. I’m used to only having access to email support and waiting a few days for a reply but LMPM is always quick to respond to my inquiries via chat, email, or a phone call.

Cons: The only item that was not ideal for me was that they didn’t integrate with Brivo, who I use for my keyless lock and smart home management. This wasn’t necessarily LMPM’s fault as they have an open API and Brivo can integrate with them at any time. Their team did advocate and work with Brivo to help them get integrated and that will be live later this month.

Alternatives considered: Booking Automation, Hostaway, Escapia, OwnerRez, MyVR

Reason for choosing LMPM v4: I… (line truncated to 2000 chars)

We have solved a few outstanding issues with our previous PM software. There are some that arose with the transition, but none that couldn’t be worked through, dealt with, or otherwise held off till devo finishes on some portion of the software. It is understandably a well defined product with a great foundation that has received a tonne of development work and continuously does. Being a somewhat new software, there are less iterations of a given portion of the software tools. And they become more refined as integrations of feature get added. The interface to connect to channels and the outward facing portion of a rental is just great. Easy to understand and find things, but with a lot of scalability to it.

Pros: Its backbone is designed for the future. It is ready to living in the digital space for the next couple decades. Simple and quick start for any company that is beginning.

Cons: There are a couple tools I am still waiting for that I hope to arrive soon. Specifically: 1) An expanded rate up-loader tool for those that don’t like dynamic pricing but want more granular control for both property and time. The current one is very good, but not amazing for my purposes. 2) A monetary and visible workflow for early/late checkin/out. 3) The Zapier integration.

Alternatives considered: Track Vacation Rental PMS

Reason for choosing LMPM v4: Our list was short because we prioritized Trust accounting over all other features. The pricing was as main differentiator as well.

Switched from: LiveRez — Legacy software, diminishing development, focus on permanent third-party integrations for the product to do features it should be doing itself. Support began diminishing around the time of new ownership. We started and new the company persons. But they all slowly transitioned away and it began to feel corporate.

They have a been a great addition to our team at Beachnest and everyone there works very hard and has great customer service and listening skills.

Pros: The platform is based on new technology and is very intuitive to manage and use.

Cons: While they are working very fast and have achieved many integrations since I went live in March of 2021, they still have more work to be done with software integrations and internal features that are critical to our industry.

Reason for choosing LMPM v4: Their management team were open and honest during negotiations and delivered on what they promised to deliver on without changing the terms of the deal.

The LMPM team is great and is working hard to get the system to be one of the best in the industry, we have had great support from them and we feel that they appreciate our feedback.

Pros: We like that it is a PMS-website integrated solution, with connectivity to our main travel partners.

Cons: The software is still “green” and there are many features that are needed that don’t exist and are planned or under development.

Switched from: Escapia — Escapia didn’t have an integrated website solution.

Great experience - especially the friendly support team and ability to be patience with smaller businesses. Really excited to be using LMPM moving forward.

Pros: Accounting based, easy to read on screen.

Cons: Some minor functionality improvements might help - symbol for pool heat, symbol for pet fee, converting a hold to a booking etc.

Reason for choosing LMPM v4: Innovative, accountancy based, super supportive staff.

Switched from: CiiRUS — Dissatisfaction leading from poor system performance and lack of support for smaller businesses.

I like our personal relationship with LMPM which gives us the ability to have input in enhancements.

Pros: Cloud based. Real time updating. Integration with BeHome247. Integration with KeyData. Integration with Wheelhouse.

Cons: Some accounting and reporting options could be better.