HiJiffy
Hub de communication client proposant de l'IA conversationnelle pour l'industrie hôtelière.
À propos de HiJiffy
HiJiffy is a Guest Communications Hub providing conversational AI for the hospitality industry. Its Aplysia AI-powered solution automates guest interactions, FAQs, and digital check-ins in over 130 languages. It helps hotels streamline operations, boost direct bookings, and increase upselling opportunities 24/7 across 50+ countries.
Ce Qui les Distingue
HiJiffy differentiates through its proprietary Aplysia AI, a hospitality-specific conversational AI engine covering the full guest journey across 80+ integrations and 130+ languages. Named by UNWTO as one of the most innovative companies in global tourism, rated 4.5/5 on HotelTechReport with 87%+ automation rate and 92% CSAT score.
Marchés et Couverture
Présent dans 50 pays
Marchés et Couverture
(50)Langues Supportées
Types de Propriété
- AppartementPrincipal
- Villa
- B&B / Maison d'Hôtes
- Aparthôtel / Apt Meublé
Segments de Marché
- LuxePrincipal
- Plage et Côte
- Urbain
- Familial
- Entreprise et Long Séjour
Technologie et Intégrations
Fonctionnalités Principales
- PMS integration
- Custom reporting & dashboards
- Guest communication templates
- Sentiment analysis
- Chatbot & virtual assistant
- 24/7 digital concierge
- Upsell & add-on delivery
- Guest satisfaction tracking
- Automated guest notifications
- Guest segmentation analytics
- Unified multi-OTA inbox
- Auto-translation for international guests
Intégrations
15 intégrations dans 10 catégories
Logiciels de Gestion Immobilière
3
OTA et Sites d'Annonces
3
Moteur de Réservation
2
Automatisation
1
Communication Client
1CRM et Gestion des Prospects
1
Enregistrement et Vérification des Clients
1
Gestion de la Réputation et des Avis
1
Plateformes Opérationnelles
1Réservation Directe
1
Plans Tarifaires
Informations tarifaires basées sur des données publiques. Contactez le prestataire de services pour des devis exacts.
Basic
- 25 Standard FAQ topics
- 3 languages supported
- Booking flow with direct link to booking engine
- Personalised webchat widget
- Filter, Order and Assign Conversations
- Add notes to conversations
- Basic Reporting & Dashboards
- Support by Chat and Email
Pro
- Generative AI Chatbot with unlimited topics
- 132 languages supported
- Integration with Booking Engine and CRM
- Sentiment Analysis & Prioritization
- Self-learning AI capabilities
- Omnichannel Inbox with Translation
- Advanced Reporting & Dashboards
- Unlimited agents, messages, multiple properties
Premium
- AI Digital Concierge with PMS/CRM integration
- 10 Automated WhatsApp Campaigns per reservation
- Guest Requests & Tickets management
- Outbound Campaigns (proactive WhatsApp/SMS)
- Email conversation management
- Add-ons: Check-in, Upsell, Digital Keys, Reviews
Enterprise
- Custom Messaging Campaigns
- Custom FAQ topics
- Custom Channels
- Power BI Business Intelligence
- Custom Integrations
- Custom Reporting & Dashboards
- Remove 'Powered by HiJiffy' branding
Avis
12 avis d'utilisateurs vérifiés
4.5
12 avis
Recommanderaient
Affichage de 6 sur 12 avis
Front desk from 100-199 room Branded Hotel in Lyon (France)
Good
What do you like most? Good communication with customers, offer a better talk and spread informations between colleagues, manage complaints and requests easily. Can share informations about the hotel.
What do you dislike or think could be improved? Nothing, everything is already good. HiJiffy is a good Chat bot that we can manage our own way and put our own answers. Gain a lot of time.
IT Administration from 200-499 room Bed & Breakfast & Inn in Funchal (Portugal)
Straightforward, easy to setup, continuous innovation and features
What do you like most? Hijiffy software has solved a fantastic problem at our Hotel, and has absolutely redefined our communications with clients. Organizing all the topics in one place, creating a complete knowledge database of our hotel in one accessible format, and always bringing forward the best tools for adjusting the FAQ topics, translation, and knowledge extraction from our internal documents. This is a fantastic piece of software that we are incredible excited to have in our tool arsenal. The team at Hijiffy is also incredible, they support us through all the troubles and wonderfully help us realize Hijiffy at our Hotel in the best possible way.
What do you dislike or think could be improved? I love that the team is always looking into adding new features and keeping up with AI innovations. The latest features of OTA communications that I wanted added, actually got included.
Desiree F.
The Swedish beginners :)
When the bot begin to understand the way our guest formulate themselves this will become a great soulution for our company’s goal to help our guests 24/7 and increase the convertion. Pros: Easy to handle, interesting with all the statistics and great costumer service from HiJiffy. Cons: Long process before the bot understans our guests. But we are hopeful!
Cluster Revenue Manager from 200-499 room Branded Hotel in Al Khobar (Saudi Arabia)
Cluster Revenue Manager
What do you like most? help us to develop and improve guest communication and capture every opportunity to increase Revenue. Thank you so much for your support.
What do you dislike or think could be improved? Still reviewing will keep you informed as soon as i have any queries thank you so much for your support. best regards.
General Manager from 100-199 room Bed & Breakfast & Inn in Sydney (Australia)
Great Tool for Independent Hotels
What do you like most? We love integration with our PMS MEWS, the latest AI version is awesome! The free knowledge data base is working well.
What do you dislike or think could be improved? Add more OTA channels to your integration. We have bookin.com and Expedia integrated, be great to have more channels integrated.
Revenue Manager from 50-74 room Boutique in Maastricht (Netherlands)
User friendly chatbot
What do you like most? The easy way to use the extranet and the setup of the chatbot, concierge and booking assistance. Keep up the good job.
What do you dislike or think could be improved? We would like to see to have a connection with booking.com as well as with our outlook mailbox. Like we have the connection with Expedia.
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FAQ
Questions Fréquentes
- HiJiffy est un Hub de Communication pour les Hôtes qui fournit une IA conversationnelle pour l'industrie hôtelière. Sa solution basée sur l'IA Aplysia automatise les interactions avec les clients, les FAQ et le check-in numérique dans plus de 130 langues, couvrant l'ensemble du parcours client de la réservation au post-séjour.
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