Infobip

The best thing about Infobip is its customer support and service. They help in integration and other required process. The UI is very good and it provides clear reporting and billing. We regularly use this for SMS, Email marketing campaigns. My overall experience with Infobip is very good. I’ll recommend this to everyone.

Infobip provides a holistic package to reach out to different channels using organization-specific business rules that can be customized. Infobip uses PEOPLE, SEGMENTS, TAGS, MOMENTS, COMMUNICATION, BROADCAST, FLOW. It allows communicating with customers across multiple channels, good for the customer data collecting and analysis, provides granular reports.

Infobip’s Customer Service solution addresses the challenge of meeting evolving customer expectations for prompt, personalized, and accessible support. By consolidating multiple communication channels into a single platform and incorporating automation, businesses can reduce response times, improve agent productivity, and deliver a consistent customer experience.

En nuestro caso, necesitabamos conseguir la forma de comunicarnos a Whatsapp desde un sistema de asistente virtual (chatbot) que habíamos desarrollado en nuestra empresa. Entre las innumerables opciones que encontramos, apareció Infobip que nos proporcionó uno de los canales de comunicaciones más completos de todos los que estudimos analizando.

The user interface is intuitive, and campaign scheduling is smooth, with delivery tracking that is both detailed and reliable. Their global coverage and compliance readiness make them a strong partner, especially when dealing with cross-border messaging regulations. Additionally, the customer support team is proactive, friendly, and willing to hop on quick calls to resolve even the most nuanced issues. Their Infobip API and integrations also make it easy to connect with internal systems like CRMs or core banking platforms.

With our previous ESP, we had a lot of struggles with low deliverability and setup, as well as delays when sending high volumes. Infobip Email Service helped to solve this. A quick API and a very proactive support team that navigated us through what we should change and how to get higher delivery rates. Use for transactional notification, information, and marketing purpose.