Frisbii

We run KERNWERK®, a fitness app for functional fitness athletes. Our customers are private individuals - we have the highest demands on the user experience in our fast moving App Business. We have developed our own and highly customized checkout flow - only Billwerk offers us this high degree of adaptability. Furthermore, Billwerk has excellent customer support. On weekdays, you receive high-quality answers reliably on the same day. I have never experienced a situation where an inquiry could not be answered by an untrained support employee. We have thousands of monthly invoices with small amounts that would make our accounting department a huge effort. Billwerk books all invoices completely correctly according to German requirements so that our tax consultant can rely completely on the delivered DATEV files. Billwerk also meets the high requirements of GDPR.

Cons: Compared to other tools Billwerk’s interface is a bit nerdy; in our experience a short training is necessary for your own team. Other tools on the other hand have a polished UI with many “vanity metrics” that you won’t find at Billwerk. However, I see this as a disadvantage for users who are looking for a one-click solution. We were looking for exactly that - a software that stays completely in the background (whitelabel) and is 100% customizable.

Alternatives considered: Stripe, Mollie, Paddle, Chargebee

Reason for choosing Frisbii: As described above, we needed a 100% customizable solution that works well with our PSP and also meets the high demands of German accounting and data protection. Only Billwerk can do that.

Reviewer role: CTO | Industry: Sports | Used for: 2+ years | Date: October 12, 2020

It is very comfortable to have access to this very professional and responsive team in the GMT time-zone.

Pros: Billwerk is uniquely positioned to provide a full subscription billing solution for mid to large companies who require strict adherence to german bookkeeping and accounting standards (GOBD). With its set of APIs the solution is easy to integrate into a marketing technology or enterprise software framework. Based on these APIs we connect Billwerk to CRM Systems and to ERP and/or accounting systems. We like the fact that we can deploy a solution very easy and fast based on their existing checkout pages. And later integrate the billing systems into an optimized checkout journey.

Cons: Difficult to say. Not much really. Maybe some customers may miss particular US-centric conventions in billing and checkout journeys.

Reason for choosing Frisbii: Strict adherence to german legal accounting framework (GOBD).

(Verified reviewer, Marketing and Advertising, 2-10 employees, Used other for less than 12 months, Reviewed October 2020)

Secondary ratings: Ease of use 5/5, Value for money 5/5, Customer support 5/5, Functionality 5/5

What do you like best about Frisbii? Easy to use API, well documented, and highly available

What do you dislike about Frisbii? Additional custom fields should have more flexibility (currently, only normal string fields are allowed)

Recommendations to others considering Frisbii: Take direct contact with Billwerk; the support is fast and excellent. All questions and issues were well treated, even with inquiries afterward.

What problems is Frisbii solving and how is that benefiting you? Building recurrent customer billing for own SaaS products and customer-related integrations for Billwerk

Review collected by and hosted on G2.com. User: Softwareingenieur, Small-Business (50 or fewer emp.), 1/13/2022 Status: Current User, Validated Reviewer, Source: Organic