HiJiffy
HiJiffy is a Guest Communications Hub providing conversational AI for the hospitality industry.
About HiJiffy
HiJiffy is a Guest Communications Hub providing conversational AI for the hospitality industry. Its Aplysia AI-powered solution automates guest interactions, FAQs, and digital check-ins in over 130 languages. It helps hotels streamline operations, boost direct bookings, and increase upselling opportunities 24/7 across 50+ countries.
What sets this company apart
HiJiffy differentiates through its proprietary Aplysia AI, a hospitality-specific conversational AI engine covering the full guest journey across 80+ integrations and 130+ languages. Named by UNWTO as one of the most innovative companies in global tourism, rated 4.5/5 on HotelTechReport with 87%+ automation rate and 92% CSAT score.
Markets & Coverage
Operating across 50 countries
Markets & Coverage
(50)Supported Languages
Property Types
- ApartmentPrimary
- Villa
- B&B / Guest House
- Aparthotel / Serviced Apt
Market Segments
- LuxuryPrimary
- Beach & Coastal
- Urban
- Family
- Corporate & Extended Stay
Service Characteristics
Main Features
- PMS integration
- Custom reporting & dashboards
- Guest communication templates
- Sentiment analysis
- Chatbot & virtual assistant
- 24/7 digital concierge
- Upsell & add-on delivery
- Guest satisfaction tracking
- Automated guest notifications
- Guest segmentation analytics
- Unified multi-OTA inbox
- Auto-translation for international guests
Integrations & Partnerships
15 integrations and partnerships across 10 categories
OTA & Listing Sites
3
Property Management Systems
3
Booking Engine
2
Automation
1
CRM & Lead Management
1
Direct Booking
1
Guest Communication
1Guest Registration & Screening
1
Operations Platforms
1Reputation & Review Management
1
Pricing Plans
Pricing information based on publicly available data. Contact vendor for exact quotes.
Basic
- 25 Standard FAQ topics
- 3 languages supported
- Booking flow with direct link to booking engine
- Personalised webchat widget
- Filter, Order and Assign Conversations
- Add notes to conversations
- Basic Reporting & Dashboards
- Support by Chat and Email
Pro
- Generative AI Chatbot with unlimited topics
- 132 languages supported
- Integration with Booking Engine and CRM
- Sentiment Analysis & Prioritization
- Self-learning AI capabilities
- Omnichannel Inbox with Translation
- Advanced Reporting & Dashboards
- Unlimited agents, messages, multiple properties
Premium
- AI Digital Concierge with PMS/CRM integration
- 10 Automated WhatsApp Campaigns per reservation
- Guest Requests & Tickets management
- Outbound Campaigns (proactive WhatsApp/SMS)
- Email conversation management
- Add-ons: Check-in, Upsell, Digital Keys, Reviews
Enterprise
- Custom Messaging Campaigns
- Custom FAQ topics
- Custom Channels
- Power BI Business Intelligence
- Custom Integrations
- Custom Reporting & Dashboards
- Remove 'Powered by HiJiffy' branding
Reviews
12 reviews from verified users
4.5
12 reviews
Would recommend
Showing 6 of 12 reviews
Front desk from 100-199 room Branded Hotel in Lyon (France)
Good
**What do you like most?** Good communication with customers, offer a better talk and spread informations between colleagues, manage complaints and requests easily. Can share informations about the hotel. **What do you dislike or think could be improved?** Nothing, everything is already good. HiJiffy is a good Chat bot that we can manage our own way and put our own answers. Gain a lot of time.
View originalIT Administration from 200-499 room Bed & Breakfast & Inn in Funchal (Portugal)
Straightforward, easy to setup, continuous innovation and features
**What do you like most?** Hijiffy software has solved a fantastic problem at our Hotel, and has absolutely redefined our communications with clients. Organizing all the topics in one place, creating a complete knowledge database of our hotel in one accessible format, and always bringing forward the best tools for adjusting the FAQ topics, translation, and knowledge extraction from our internal documents. This is a fantastic piece of software that we are incredible excited to have in our tool arsenal. The team at Hijiffy is also incredible, they support us through all the troubles and wonderfully help us realize Hijiffy at our Hotel in the best possible way. **What do you dislike or think could be improved?** I love that the team is always looking into adding new features and keeping up with AI innovations. The latest features of OTA communications that I wanted added, actually got included.
View originalDesiree F.
The Swedish beginners :)
When the bot begin to understand the way our guest formulate themselves this will become a great soulution for our company's goal to help our guests 24/7 and increase the convertion. Pros: Easy to handle, interesting with all the statistics and great costumer service from HiJiffy. Cons: Long process before the bot understans our guests. But we are hopeful!
View originalCluster Revenue Manager from 200-499 room Branded Hotel in Al Khobar (Saudi Arabia)
Cluster Revenue Manager
**What do you like most?** help us to develop and improve guest communication and capture every opportunity to increase Revenue. Thank you so much for your support. **What do you dislike or think could be improved?** Still reviewing will keep you informed as soon as i have any queries thank you so much for your support. best regards.
View originalGeneral Manager from 100-199 room Bed & Breakfast & Inn in Sydney (Australia)
Great Tool for Independent Hotels
**What do you like most?** We love integration with our PMS MEWS, the latest AI version is awesome! The free knowledge data base is working well. **What do you dislike or think could be improved?** Add more OTA channels to your integration. We have bookin.com and Expedia integrated, be great to have more channels integrated.
View originalRevenue Manager from 50-74 room Boutique in Maastricht (Netherlands)
User friendly chatbot
**What do you like most?** The easy way to use the extranet and the setup of the chatbot, concierge and booking assistance. Keep up the good job. **What do you dislike or think could be improved?** We would like to see to have a connection with booking.com as well as with our outlook mailbox. Like we have the connection with Expedia.
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FAQ
Frequently Asked Questions
- HiJiffy is a Guest Communications Hub providing conversational AI for the hospitality industry. Its Aplysia AI-powered solution automates guest interactions, FAQs, and digital check-ins in 130+ languages, covering the full guest journey from booking to post-stay.
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