Infobip
Global CPaaS leader powering omnichannel customer engagement across messaging, voice, email, and chat for enterprises worldwide.
About Infobip
Infobip is a global cloud communications platform (CPaaS) that enables businesses to deliver omnichannel customer engagement across messaging, voice, email, and chat applications. Founded in 2006 in Vodnjan, Croatia, the company became the first Croatian unicorn in 2020. Its natively built platform reaches over 7 billion mobile devices across 6 continents via 800+ direct telecom operator connections. Infobip is consistently recognized as a Leader in the Gartner Magic Quadrant for CPaaS, IDC MarketScape, and Juniper Research leaderboards.
What sets this company apart
Natively built full-stack omnichannel platform with 800+ direct telecom operator connections reaching 7B+ devices across 6 continents, 75+ offices globally, and consistent Leader recognition in Gartner Magic Quadrant for CPaaS (4 consecutive years), IDC MarketScape, and Juniper Research.
Markets & Coverage
Operating across 78 countries
Markets & Coverage
(78)Supported Languages
Service Characteristics
Main Features
- Multi-language support
- API access & webhooks
- White-label option
- SLA-backed uptime & support
- Broadcast messaging
Integrations & Partnerships
1 integrations and partnerships across 1 categories
Property Management Systems
1
Pricing Plans
Pricing information based on publicly available data. Contact vendor for exact quotes.
AgentOS Platform
- Full AgentOS access: CDP, AI agents, journey orchestration
- 30 user seats
- Monthly AI credits
- 15+ communication channels
- Analytics dashboard
SMS API
- Pay-as-you-go pricing
- Volume discounts at 1M+ messages/month
- Global delivery across 800+ operator connections
- 2FA and authentication support
WhatsApp Business API
- Utility, Authentication, Marketing, and Free-form message types
- Meta-defined rates
- Rich media support
- Chatbot and AI integration
Reviews
8 reviews from verified users
4.62
8 reviews
Would recommend
Showing 6 of 8 reviews
Darshan S.
Excellent customer support and easy integration
The best thing about Infobip is its customer support and service. They help in integration and other required process. The UI is very good and it provides clear reporting and billing. We regularly use this for SMS, Email marketing campaigns. My overall experience with Infobip is very good. I'll recommend this to everyone.
Sylvia W.
Holistic omnichannel communication package
Infobip provides a holistic package to reach out to different channels using organization-specific business rules that can be customized. Infobip uses PEOPLE, SEGMENTS, TAGS, MOMENTS, COMMUNICATION, BROADCAST, FLOW. It allows communicating with customers across multiple channels, good for the customer data collecting and analysis, provides granular reports.
CIB Kenya Marketing Officer
Consolidated multi-channel customer service at scale
Infobip's Customer Service solution addresses the challenge of meeting evolving customer expectations for prompt, personalized, and accessible support. By consolidating multiple communication channels into a single platform and incorporating automation, businesses can reduce response times, improve agent productivity, and deliver a consistent customer experience.
Fernando C.
Complete communications channel for WhatsApp chatbot integration
En nuestro caso, necesitabamos conseguir la forma de comunicarnos a Whatsapp desde un sistema de asistente virtual (chatbot) que habíamos desarrollado en nuestra empresa. Entre las innumerables opciones que encontramos, apareció Infobip que nos proporcionó uno de los canales de comunicaciones más completos de todos los que estudimos analizando.
Verified G2 User
Intuitive UI with proactive support and global compliance
The user interface is intuitive, and campaign scheduling is smooth, with delivery tracking that is both detailed and reliable. Their global coverage and compliance readiness make them a strong partner, especially when dealing with cross-border messaging regulations. Additionally, the customer support team is proactive, friendly, and willing to hop on quick calls to resolve even the most nuanced issues. Their Infobip API and integrations also make it easy to connect with internal systems like CRMs or core banking platforms.
Alena D.
Solved email deliverability issues with proactive support
With our previous ESP, we had a lot of struggles with low deliverability and setup, as well as delays when sending high volumes. Infobip Email Service helped to solve this. A quick API and a very proactive support team that navigated us through what we should change and how to get higher delivery rates. Use for transactional notification, information, and marketing purpose.
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FAQ
Frequently Asked Questions
- Infobip is a global cloud communications platform (CPaaS) that enables businesses to deliver omnichannel customer engagement across messaging, voice, email, and chat applications. Founded in 2006 in Vodnjan, Croatia, the company became the first Croatian unicorn in 2020. Its natively built platform reaches over 7 billion mobile devices across 6 continents via 800+ direct telecom operator connections. Infobip is consistently recognized as a Leader in the Gartner Magic Quadrant for CPaaS, IDC MarketScape, and Juniper Research leaderboards.
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