Akia
AI hospitality platform automating guest messaging, digital check-in, and reputation management for hotels and rentals.
About Akia
Akia is an AI-powered hospitality platform that trains intelligent agents to manage every step of the guest journey, from first contact to welcome back. Hotels, resorts, and vacation rentals use Akia's branded Mini Apps, messaging, and payments to deliver seamless digital check-in, cashless tipping, upsells, guidebooks, and reputation management without any app downloads. The system learns continuously from guest interactions, staff communications, and connected hotel systems to automate tasks, answer questions, and make revenue-optimizing decisions. By eliminating up to 78% of redundant work, Akia frees teams to focus on personalized, 5-star hospitality.
What sets this company apart
Akia builds AI agents that learn from property operations to autonomously handle guest communications, check-ins, upsells, and marketing - unlike legacy messaging platforms or generic chatbots that require manual training and configuration.
Markets & Coverage
Operating across 3 countries
Markets & Coverage
(3)Supported Languages
Property Types
- ApartmentPrimary
- Villa
- Hotel
- B&B / Guest House
- Boutique Hotel
Market Segments
- Beach & CoastalPrimary
- Mountain & Ski
- Urban
Service Characteristics
Main Features
- AI guest communication
- Email marketing automation
- Automated guest messaging
- Digital check-in & registration
- Upsells & add-on management
Integrations & Partnerships
55 integrations and partnerships across 9 categories
Property Management Systems
40
Smart Locks & Access Control
4
Other
3Guest Registration & Screening
2
Payment Platforms
2
Booking Engine
1
Operations Platforms
1
Smart Home Technology
1
Staffing
1
Pricing Plans
Pricing information based on publicly available data. Contact vendor for exact quotes.
Max
- Everything in Pro
- SSO
- Dedicated Support
- ID Verification
- Queues & Routing
- Door Codes
- Google Ads
- Reputation
Basic
- PMS Integration
- Marketplace
- Unlimited Users
- Tone of Voice
- Brand Kit
- AI Responder
- Unified Inbox
- Journey Builder
- Mini Apps Builder
- Digital Check-In
- Guidebooks
- Email Builder
- Campaign Automation
- Sign-Up Forms
- Surveys
Pro
- Everything in Basic
- Content Variations
- Advanced Permissions
- Upsells & Upgrades
- Payments
- Third-Party Authorizations
- Cashless Tipping
- PCI Handling
- Loyalty Program
- Meta Ads
- Social Media
Reviews
36 reviews from verified users
4.36
36 reviews
Would recommend
Showing 6 of 36 reviews
General Manager from 5-9 room Bed & Breakfast & Inn in Crozet, United States
Text Messaging Service Review
We love that Akia's Text Messaging service sends guest messages to everyone on our team at the same time, which has been so helpful in increasing the rate of response to guest issues. We love the second notification if the message has not been responded to.
View originalJason Romel
Very responsive technology that allows text messaging to multiple recipients very easy. User-friendly and great support team.
View originalPawel B.
Best messaging software on the market.
Amazing customer service, reliable. Something we always wanted and automates 90% of our customers messages. **Pros:** Fexibility, conditions and customisation options for the user. It's amazing. **Cons:** It Has everything that our property needs. **Switched from:** Guesty Lite, Breezeway **Reasons for choosing Akia:** Best on the market.
View originalRobert Cooks
I absolutely LOVE Akia! It has tremendously enhanced our guest check in, retention and assistance. With the messaging features, guests are able to request things at anytime from anywhere with ease. It's really transformed our whole hotel experience and I feel like it's elevated our Hotel as well.
View originalMichael Goodliffe
Akia is the kind of secret weapon you don't want to share, but it's too good not to. … (TRUNCATED - requires sign-in to expand)
View originalJeff Gauvin
My team has deployed AKIA to streamline guest communications through various short-term rental platforms. Initial set up can be challenging, but the time and effort has proven to be a rewarding experience. We are now bridging the gap … (TRUNCATED - requires sign-in to expand)
View originalAlternatives to Akia
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FAQ
Frequently Asked Questions
- Akia is an AI-powered hospitality platform that trains intelligent agents to manage every step of the guest journey, from first contact to welcome back. Hotels, resorts, and vacation rentals use Akia's branded Mini Apps, messaging, and payments to deliver seamless digital check-in, cashless tipping, upsells, guidebooks, and reputation management without any app downloads. The system learns continuously from guest interactions, staff communications, and connected hotel systems to automate tasks, answer questions, and make revenue-optimizing decisions. By eliminating up to 78% of redundant work, Akia frees teams to focus on personalized, 5-star hospitality.
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