Cozy Up
VerifiedCozyUp is an AI-powered guest experience platform for short-term rental managers.
About Cozy Up
CozyUp is an AI-powered guest experience platform for short-term rental managers. It provides a personalized web app for guests, allowing hosts to automate check-in flows, security deposits, inspections, upsells and communication. The platform includes a built-in AI assistant (Alvin) that replies to guest questions 24/7, supports multiple languages, and reduces manual workload for hosts.
What sets this company apart
CozyUp combines AI-powered guest communication (Alvin) with a built-in upsell/storefront engine and security deposit management — all in one platform that integrates with 16+ PMS/channel managers and works across 20+ booking platforms. The AI assistant handles 90%+ of guest inquiries automatically in 100+ languages.
Markets & Coverage
Operating across 23 countries
Markets & Coverage
(23)Supported Languages
Property Types
- HousePrimary
- Apartment
- Villa
- Condo
- Cabin
- Cottage
- B&B / Guest House
- Aparthotel / Serviced Apt
Market Segments
- LuxuryPrimary
- Beach & Coastal
- Mountain & Ski
- Urban
- Rural & Country
- Family
- Corporate & Extended Stay
Service Characteristics
Main Features
- Multi-language support
- AI guest communication
- AI upsell recommendations
- Chatbot & virtual assistant
- White-label guest experience app
- Guest ID verification
- Automated guest notifications
- Check-in instructions & access codes
- Guest portal & self-service
- Unified multi-OTA inbox
- In-app upsell & add-on delivery
- Auto-translation
Pricing Plans
Pricing information based on publicly available data. Contact vendor for exact quotes.
Freemium
- Online store synced with PMS/Channel Manager
- Order validation & real-time notifications
- Translations in 8 languages
- Performance analysis
- Guest app
- 24/7 support
- Onboarding
Pro
- Everything in Freemium
- Unlimited Guest App
- AI Chat Assistant (Alvin)
- Local vendor products
- Check-in forms & digital check-in
- Security deposit & deposit waiver
- Premium Support 24/7
- Check-in code delivery
- Guest & equipment instructions
Alternatives to Cozy Up
Compare similar Guest Experience Software solutions
ADDITIVE is an Italian technology company specializing in guest experience software and digital solutions for the hospitality industry. Based in Lana/Bolzano, South Tyrol, the company develops innovative software products that enhance the guest journey and streamline hotel operations. With 80+ employees, ADDITIVE serves the hospitality industry with cutting-edge digital tools.
Akia is an AI-powered hospitality platform that trains intelligent agents to manage every step of the guest journey, from first contact to welcome back. Hotels, resorts, and vacation rentals use Akia's branded Mini Apps, messaging, and payments to deliver seamless digital check-in, cashless tipping, upsells, guidebooks, and reputation management without any app downloads. The system learns continuously from guest interactions, staff communications, and connected hotel systems to automate tasks, answer questions, and make revenue-optimizing decisions. By eliminating up to 78% of redundant work, Akia frees teams to focus on personalized, 5-star hospitality.
Hospitality TV software that turns in-room smart TVs into branded guest experience portals. Works on Roku, Apple TV, Google TV, Fire TV, LG, and Samsung. Features AI-powered design studio and integrates with 25+ PMS platforms including Hostaway and Guesty. Built by Lynx automation platform.
Be Hospy is an Italian hospitality software company based in Sovicille (SI), Italy. The company provides digital solutions for guest experience and hotel operations management, helping hospitality businesses enhance the guest journey through technology.
FAQ
Frequently Asked Questions
- CozyUp is an AI-powered guest experience platform for short-term rental managers. It provides a personalized web app for guests, allowing hosts to automate check-in flows, security deposits, inspections, upsells and communication. The platform includes a built-in AI assistant (Alvin) that replies to guest questions 24/7, supports multiple languages, and reduces manual workload for hosts.
Explore more of SCALE Connect
Keep comparing tools and discover the right fit for your rental business.