Revinate
Reservation sales and CRM for hotels capturing guest leads and automating follow-up to increase direct bookings.
About Revinate
Navis (now a Revinate company) is a leading provider of reservation sales and CRM solutions for the hotel and vacation rental industries. Their platform captures guest lead data, automates follow-up communication, and provides deep analytics on call center performance. By focusing on the "voice" channel and lead conversion, Navis helps hospitality brands capture more direct bookings and increase their revenue per guest.
What sets this company apart
NAVIS uniquely combined a CRM with reservation sales voice technology (call center via RezForce) and marketing automation, providing a unified view of guest and lead data across web, voice, OTA, and email channels. Over 30 years of industry experience focused on driving direct bookings with an 11:1 reported ROI.
Markets & Coverage
Operating across 3 countries
Markets & Coverage
(3)Supported Languages
Property Types
- HousePrimary
- Apartment
- Villa
- Condo
- Cabin
- Cottage
- B&B / Guest House
- Aparthotel / Serviced Apt
Market Segments
- LuxuryPrimary
- Beach & Coastal
- Mountain & Ski
- Urban
- Family
Service Characteristics
Main Features
- PMS integration
- Custom reporting & dashboards
- Dedicated onboarding support
- Dedicated account manager
- Role-based user access
- Automated notifications & alerts
- Guest communication templates
- Abandoned booking recovery
- Guest CRM
- Automated guest communication
- Multi-property & multi-brand support
- Email marketing integration
Integrations & Partnerships
2 integrations and partnerships across 2 categories
Marketing Agency Services
1
Revenue Management Systems
1
Reviews
14 reviews from verified users
4.64
14 reviews
Would recommend
Showing 6 of 14 reviews
General Manager (Farmington, US)
Drives revenue through outbound calls
ROI is as promised.
View originalDirector of Reservation Sales (San Diego, US)
Financial Advisors at our fingertips
Relationship between Client Advocates and all properties has been excellent both with Reservations and Marketing. CAs are highly engaged when highlighting improvements and diligent in presenting opportunities along with recommendations. Very crucial to have this high level of engagement to maintain successful ROI. RezForce leadership team has been great to work with!
View originalRegional Marketing Manager (New Orleans, US)
Navis is a well rounded product with a confusing customer experience.
Navis is a relatively well rounded CRM tool, with a user-friendly platform. Once you get the hang of the platform, it is easy to conduct email blasts in-house as well as manage your CRM system.
View originalCorporate Director of Reservation Sales (Calistoga, US)
NAVIS allows us to optimize business & drives results!
NAVIS allows us to optimize our most profitable channel through: 1) A lead management system & overflow reservations support that allows us to chase down every revenue opportunity. 2) 24/7 customized client support for each team. Ongoing meetings that help us strategically optimize our business. 3) Ongoing opportunities to provide feedback for development.
View originalMarketing Manager (US)
Potential to be a great CRM partner but needs to keep up with the times
Great automation and ad hoc capabilities. Tracks offline revenue as well as online which is critical.
View originalAlaina D.
Great property management software for call tracking and lead management!
Customer lead management and reservation call training were the main features of the software that I used. I love the Navis product and their support staff are the best in the business!
View originalAlternatives to Revinate
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FAQ
Frequently Asked Questions
- Navis (now a Revinate company) is a leading provider of reservation sales and CRM solutions for the hotel and vacation rental industries. Their platform captures guest lead data, automates follow-up communication, and provides deep analytics on call center performance. By focusing on the "voice" channel and lead conversion, Navis helps hospitality brands capture more direct bookings and increase their revenue per guest.
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