Smart Hotel
Guest experience platform offering remote check-in, messaging via WhatsApp, and automation for hotels and apartments.
About Smart Hotel
SmartHotel is a guest experience and communication platform for hotels, apartments, and guesthouses. It enables remote check-in, mass messaging via WhatsApp, Messenger, SMS, and Email, a digital Guest Area accessible via QR codes, an AI chatbot inside Facebook Messenger, a mobile staff app for housekeeping and maintenance, task management, smart translation, shift diary, analytics, and payment links via Fiserv. The platform requires no extra app downloads for guests and integrates with PMS systems to streamline operations.
What sets this company apart
SmartHotel enables guest communication through popular messaging apps (WhatsApp, Messenger, SMS, Email) without requiring guests to download any additional apps. It offers a built-in savings calculator showing measurable ROI, a Facebook Messenger chatbot, QR-code-accessible digital Guest Area, and a comprehensive staff mobile app covering housekeeping task management and maintenance.
Markets & Coverage
Operating across 2 countries
Markets & Coverage
(2)Supported Languages
Property Types
- ApartmentPrimary
- Hotel
- B&B / Guest House
- Boutique Hotel
- Aparthotel / Serviced Apt
Market Segments
- LuxuryPrimary
- Beach & Coastal
- Urban
Service Characteristics
Main Features
- Multi-language support
- 24/7 digital concierge
- Digital guidebook integration
- Automated guest communication
- Online check-in
Integrations & Partnerships
2 integrations and partnerships across 1 categories
OTA & Listing Sites
2
Pricing Plans
Pricing information based on publicly available data. Contact vendor for exact quotes.
SmartGuest
- Guest Area digital guidebook
- QR materials
- Dedicated subdomain
- Admin panel
- Onboarding specialist
- 7-day free trial
SmartChat
- Everything in SmartGuest
- WhatsApp/SMS/Email/Online Chat
- Upselling via bulk marketing
- Remote check-in
- Real guest contact info
- 7-day free trial
SmartAutomation
- Everything in SmartChat
- PMS integration and import
- Automatic messaging
- Free mobile app for employees
- Multilingual guest services
- 7-day free trial
SmartApartment
- Remote check-in
- WhatsApp/SMS/Email/Online Chat
- Automatic messaging
- Airbnb & Booking.com connectivity
- 7-day free trial
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FAQ
Frequently Asked Questions
- SmartHotel is a guest experience and communication platform for hotels, apartments, and guesthouses. It enables remote check-in, mass messaging via WhatsApp, Messenger, SMS, and Email, a digital Guest Area accessible via QR codes, an AI chatbot inside Facebook Messenger, a mobile staff app for housekeeping and maintenance, task management, smart translation, shift diary, analytics, and payment links via Fiserv. The platform requires no extra app downloads for guests and integrates with PMS systems to streamline operations.
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