The Happy Guest
Guest management platform for STR hosts automating check-ins, compliance, messaging, upsells, and digital guidebooks.
About The Happy Guest
The Happy Guest is a guest management platform for short-term rental hosts, boutique hotels, glamping operators, inns, and mid-term rentals. It combines compliance & protection (rental agreements, guest verification, damage waivers), automated multi-channel messaging, revenue & upsells (early check-in, add-ons, affiliate revenue), and digital guidebooks into a single system. The platform works alongside existing booking channels and PMS tools without replacing them. Happy Guest charges no monthly or per-property fees; it earns a commission on optional guest-paid upsells and damage waivers.
What sets this company apart
Built by longtime hosts who previously built enterprise-level guest portals for large property managers, making those same tools accessible to independent hosts of all sizes. No monthly fees, no per-property charges. The platform emphasizes human-centered hospitality with powerful automation.
Markets & Coverage
Operating across 25 countries
Markets & Coverage
(25)Supported Languages
Property Types
- HousePrimary
- Apartment
- Villa
- Condo
- Cabin
- Cottage
- B&B / Guest House
Market Segments
- UrbanPrimary
- Family
- Corporate & Extended Stay
- Pet-Friendly
Service Characteristics
Main Features
- API access & webhooks
- PMS integration
- Free trial / freemium tier
- Dedicated onboarding support
- Automated notifications & alerts
Integrations & Partnerships
3 integrations and partnerships across 1 categories
OTA & Listing Sites
3
Pricing Plans
Pricing information based on publicly available data. Contact vendor for exact quotes.
Starter
- Damage waiver coverage up to $1,500
- Guest chooses deposit or waiver
- Rental agreements
- HOA forms
- Guest ID collection
- Security deposits & authorization holds
- Automated messaging (multi-channel)
- Guest CRM
- Customizable message templates
- Upsells shop
- Early check-in/late checkout
- Parking/pets/arrival packages
- Travel insurance
- Affiliate program
- Digital guidebooks
- Onboarding support
- Live office hours (3x/week)
- Feature webinars
- Concierge-style support
- 24/7 support bot
Pro (Most Popular)
- Damage waiver coverage up to $3,000
- Bundled into booking — automatic
- ID Verification
- Custom Web Domain
- Rental agreements
- HOA forms
- Guest ID collection
- Security deposits & authorization holds
- Automated messaging (multi-channel)
- Guest CRM
- Customizable message templates
- Upsells shop
- Early check-in/late checkout
- Parking/pets/arrival packages
- Travel insurance
- Affiliate program
- Digital guidebooks
- Onboarding support
- Live office hours (3x/week)
- Feature webinars
- Concierge-style support
- 24/7 support bot
Premier
- Damage waiver coverage up to $10,000
- Bundled into booking — automatic
- ID Verification
- Custom Web Domain
- Sex Offender Screening
- Custom Branded Theme
- Rental agreements
- HOA forms
- Guest ID collection
- Security deposits & authorization holds
- Automated messaging (multi-channel)
- Guest CRM
- Customizable message templates
- Upsells shop
- Early check-in/late checkout
- Parking/pets/arrival packages
- Travel insurance
- Affiliate program
- Digital guidebooks
- Onboarding support
- Live office hours (3x/week)
- Feature webinars
- Concierge-style support
- 24/7 support bot
Reviews
12 reviews from verified users
5
12 reviews
Would recommend
Showing 6 of 12 reviews
Anne Carr
Thankful for the quick response rate…
Thankful for the quick response rate when reaching out during business hours.
View originalMercedes Sanchez
Improves Our Guest Experience
We love using Happy Guest in our hosting business! It streamlines our check-in process and enhances the guest experience!
View originalGregory
Highly recommend
Happy guest got me started when I knew absolutely nothing about the business. The mentoring and support alone is infinitely valuable. The guest portal is far more robust than a protection plan I completely recommend Happy Guest big thank you to Kanan and the team
View originalJane Ng
Must use for STR Hosts!
game change for the STR space for hosts!
View originalDanny Wong
Amazing tech!
Using HappyGuest has been a great addition to my workflow. It's made the process of getting guests to sign rental agreements seamless and professional. What I appreciate most is how clearly everything is explained to guests—especially the option to either place a security deposit or purchase a damage waiver. The way it's presented really helps ease any concerns, which has led to higher completion rates and less back-and-forth. Overall, it's saved me time, improved the guest experience, and added a layer of professionalism to my operations. Highly recommend for any STR host looking to streamline their processes.
View originalChase
Great experience and excellent service
I had a really great experience with Happy Guest. The team was professional, friendly, and very responsive throughout the process. Everything was handled smoothly, and they made sure all the details were taken care of, which made the whole experience stress-free. I especially appreciated their clear communication and commitment to quality service. I would definitely recommend Happy Guest to anyone looking for reliable and professional support.
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FAQ
Frequently Asked Questions
- The Happy Guest is a guest management platform for short-term rental hosts, boutique hotels, glamping operators, inns, and mid-term rentals. It combines compliance & protection (rental agreements, guest verification, damage waivers), automated multi-channel messaging, revenue & upsells (early check-in, add-ons, affiliate revenue), and digital guidebooks into a single system. The platform works alongside existing booking channels and PMS tools without replacing them. Happy Guest charges no monthly or per-property fees; it earns a commission on optional guest-paid upsells and damage waivers.
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