Bookalet

We hunted around for a company that we could use as a booking system for 17 narrow-boats. Using different start dates, a variety of payment options and flexible enough to cope with change of start day and multiple payments but the system had to be uncomplicated as one of the users was not very good with IT so it had to be easy to use. Ross came up to our base and spent time showing us the Bookalet system after meeting with 5 companies, we chose Bookalet now after 2 years of using their service. We can say their service has always been impeccable, they reply to emails swiftly or answer the phone when I have phoned and taken on board any suggestions that I have made when they next do an upgrade. They keep in touch regularly with emails and updates. We have been so impressed with their service when looking for a company to build a new company website we knew we could trust Ross and his team.

Pros: It is so easy to use, no only does it send an email to the office when there is a booking enquiry but also a text to my phone. So customers can have an immediate reply and confirmation of their holiday wherever I am in the world. Been a cloud system means if there is ever a problem with the computer I can login on another one and have contact customers even at home. The price of the system is very reasonable and the saving on postage alone goes a long way to cover the cost.

Cons: We’ve not found one yet after 2 years of service

Bookalet offers 3 versions and migration up from one to the other is easy. I started with Lite, which let me try the features and decide what was important to me. I moved up to Gold when I saw that it provided all the flexibility that I needed. Since starting with Bookalet I have been able to manage the bookings of my holiday villa with ease and had all my questions answered by impressive support from the team at Bookalet. I would highly recommend the product for anyone renting properties at home or abroad.

Bookalet is an absolute nightmare to use. Take it from someone that has been in this business for many years and on many platforms. The system is a shambles that cancels out dates on other calendars and then when you tell them they say its something YOU have done. Over £700 for a broken system that is losing me not only the £700+, but much more through lost bookings on other platforms thanks to their stupid system not doing its job properly! Maybe it works for one property on one other platform, but for someone with many properties on a few platforms all this does is screw everything up! Don’t bother asking for a refund becayuse you won’t get one! I hope you have a rotten 2025. YOU DESERVE IT!!!

Until I discovered Bookalet, al, changes to my web site involved coding and uploading the new version to the server by FTP. So even small changes like a change in the nightly rate or a new booking to go on the availability calendar was a significant task. With Bookalet all that effort has gone - I just log on to the Bookalet site, make my amendments and click save. Job done. It’s simple, it’s quick and best of all, it looks really professional. And on the very rare occasion when I’ve had a problem I’ve been able to speak to someone on the 'phone and get it sorted really quickly.