HiRUM Software Solutions

Pros: Using this software has been very easy thanks to its strong functions, useful add on options for the front desk and maintenance apps and the wide range of reports it can generate. Those reports are especially helpful for daily operations, better decision making and meeting Office of Fair Trading Trust Account audit requirements. Cons: This is not really a negative but it would be very beneficial if the system offered an interface that lets you include externally managed properties within the same program. That way reporting could be more accurate from an operational point of view. Essentially having two rent rolls (one internal and one external) with Trust Account reporting available while still showing them as separate entities would be much better than needing to run two completely separate programs to manage both.

Pros: After you get familiar with the system it opens up a lot of possibilities and there’s plenty you can accomplish with it. Cons: Biggest challenge is learning all of it. Since I’m older it takes me a bit longer to grasp the system but the training I’ve received has been helping me every day.

Pros: Reporting system has been excellent and the more I use the additional reports the more I appreciate them. Cons: At first it felt very clunky and I didn’t enjoy working in it but that was mostly because I didn’t understand the system well enough yet. It took some time to learn but now I really enjoy using it.

Pros: Switching from RMS to this software has been a really good decision for us. The support has been 10/10 the whole way through. The team speaks clear English, is local rather than off shore and actually understands what we need. The system itself is much simpler and more user friendly and they don’t hit you with extra charges for help with things like adding a new property which RMS used to do. Honestly RMS seemed to charge for every small task they handled. Cons: Booking ledger feels too cluttered at the moment and could be clearer and much easier to read.