VRBookings

**Verified reviewer** **Industry:** Hospitality **Company size:** 2-10 employees **Used:** Daily for more than 2 years **Reviewed:** December 2023 **Rating:** 5/5 Vrbookings è perfetto per le nostre esigenze di agenzia immobiliare specializzata in locazioni turistiche. La gestione delle prenotazioni è chiara e intuitiva, creare gli annunci è senza dubbio un'azione di facile portata, tutto è molto preciso. La sezione contabilità è ampia e ben fatta permettendo di gestire proprietà con entità diversi (società e persone fisiche). Ottima and la sezione web. L'assistenza clienti è eccezionale. Assolutamente mai più senza!! **Ratings Breakdown:** - Ease of use: 5 - Value for money: 5 - Customer support: 5 - Functionality: 5 **Pros:** Sistema di prenotazione, sincronizzazione con principali OTA, possibilità di customizzare le collaborazioni, creazione di addebiti specifici ai proprietari, contabilità proprietari con gestione della cedolare secca, sistema di fatturazione. **Cons:** Migliorerei la gestione del check in online senza dover ricorrere a terzi parti per la riscossione delle tasse e l'invio automatico. **Reasons for choosing VRBookings:** Assistenza totalmente italiana, velocità di risposta, assistenza durante la fase di "migrazione", prodotto intuitivo **Vendor Response:** Dear Elisa, Thank you for your glowing review of VRBookings! We're thrilled to hear that our system has been instrumental for your agency needs. Your feedback on online check-in management is valuable, and we appreciate your suggestion for improvement. We're committed to enhancing our system, and your insights play a crucial role in that process. Thank you for your loyalty, and we look forward to continually supporting your agency's success. Best regards, VRBookings Replied December 2023

Positive, professional. works very well in some features and areas, with small imptimisation potential. other areas (see above) require improvement compared to other PMS. **Pros:** It works well, the uptime is great, CX is good, and all basic features/functionalities are covered. Very good for smaller PMS. **Cons:** Improvement areas are external connections with other tools, maintenance, and local operations management, automation and agility of setup of communication (emails). **Reason for choosing VRBookings:** price-quality ration compared to other oob providers. **Review Source:** Incentivized review **Response from VRBookings (December 19, 2023):** Dear Ladislav, Thank you for sharing your insights on VRBookings, we're pleased to hear about all your positive comments. We also appreciate your feedback on areas that need some improvement, and we're committed to enhancing external connections, other than communication setup automation. Your input is invaluable in our continuous efforts to refine and optimize our system. If you have any specific suggestions or further details, we'd love to hear them. Thank you again for choosing our PMS. Best regards, VRBookings

**Verified reviewer** **Industry:** Real Estate **Company size:** 2-10 employees **Used:** Daily for less than 2 years **Reviewed:** December 2023 **Rating:** 5/5 I have been using VRBookings for about 2 years and it has helped me to meet all my needs as a property manager. I had already tried other software, but with terrible experiences. VRBookings has exceptional customer care and listens to every need, even if these require extraordinary interventions. **Ratings Breakdown:** - Ease of use: 4 - Value for money: 5 - Customer support: 5 - Functionality: 5 **Pros:** It is complete, customizable and suitable for both poorly organized users and for more structured users **Cons:** When you receive/send programmed emails in VrBookings, the recipient receives object codes, such as #7# or similar. It gives the impression of being an automatic bot and causes fear to users. **Reasons for choosing VRBookings:** I chose to rely on a 100% Italian company, of superior quality **Reasons for switching to VRBookings:** no customer care and lack of advanced features **Vendor Response:** Dear Ruggero, Thank you for taking the time to share your thoughts on VRBookings. We really appreciate your words of praise, your feedback is truly motivating for our team. Regarding your remark about the subject line of the programmed emails, we will take note so that our development team can address this issue to further improve the Centralised Messaging tool and make it even more effective. Thank you again for choosing VRBookings, and we look forward to continuing to meet and exceed your expectations. Best Regards, VRBookings Replied December 2023

**Verified reviewer** **Industry:** Real Estate **Company size:** 2-10 employees **Used:** Daily for more than 2 years **Reviewed:** December 2023 **Rating:** 5/5 **Ratings Breakdown:** - Ease of use: 5 - Value for money: 5 - Customer support: 5 - Functionality: 5 **Pros:** We are using VRBookings in our company for about 10 years (+/-) and it has grown since then with us by helping our company to get bigger by making everything easier. Everything is managed inside this software, the properties, the reservations, alerts, messaging with owner, clients, request. All bookings and payments are managed there. It is an all-in-one solution for who works in the holiday rental industry. The software is constantly updated basing on the new needs of the market. **Cons:** Nobody is perfect - but when we notice something - then the staff of VRBookings is ready to check and solve. **Vendor Response:** Dear Ian, Thank you for your decade-long partnership with VRBookings and for sharing your positive experience. We're thrilled to have played a role in the growth and success of your company: continuous updates based on market needs are a priority for us, and we're glad to hear that our software has evolved with your business. We value your loyalty and look forward to supporting your business for many more years to come. If you have any further feedback or suggestions, please don't hesitate to reach out. Best regards, VRbookings Replied December 2023

**Verified reviewer** **Industry:** Hospitality **Company size:** 2-10 employees **Used:** Daily for more than 2 years **Review source:** Updated Review **Reviewed:** January 2026 **Rating:** 5/5 Molto soddisfatto nel vedere risolte tutte le mie esigenze e preoccupazioni. Come nel caso dell'adempimento per la Dac7, dove oltre ad un bel tool (completo di Generatore Report DAC7 XML) si sono superati nella formazione ed assistenza. Bravi!!! **Ratings Breakdown:** - Ease of use: 5 - Value for money: 5 (Previously 4) - Customer support: 5 - Functionality: 5 (Previously 4) **Pros:** Professionalità e assistenza al TOP!!! Un software completo ed un servizio di assistenza eccellente! Sono nel business e da più di 25 anni e ne ho visti di software per il vacation rental, ma uno così semplice ed efficace è davvero impossibile da trovare! La loro approfondita conoscenza del business ci aiuta e risolvere ogni potenziale necessità e ci incita a trovare nuove occasioni di business. Il loro continuo investimento per migliorarsi, e per risolvere i nostri problemi, fa sì che anche noi cresciamo continuamente in un business in continua evoluzione. Anche nella risoluzione dei nuovi adempimenti (tipo la Dac7) non mi hanno deluso. Grazie!!! Un software semplice e ben spiegato (e se serve un team sempre disponibile per spiegare di nuovo). Così sì che mi fanno dormire tra due guanciali... **Cons:** [nascosto contenuto sensibile] ed il suo Team sono molto competenti, professionali e soprattutto molto disponibili **Reasons for switching to VRBookings:** The other internal pms was NOT properly WORKING

**Pros:** Easy to use from any device, great if working with subagents, very easy calendar administration. **Cons:** Changes sometimes are made without informing the users and these do not always fit the needs. **Review Source:** Non-incentivized review **Response from VRBookings (December 7, 2023):** Dear Ginevra, Thank you for leaving such a positive comment on our software and team, we're delighted to hear that you are satisfied with VRBookings overall. We do appreciate your constructive feedback about the changes and improvements made to the system from time to time, and we're committed to enhancing communication to ensure updates align better with user needs. If you have specific suggestions or concerns, please feel free to share them with us. Best regards, VRBookings