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Guest Flow

All-in-one guest, staff, and property management platform for short-term rentals

5
6 reviews
Operations Platforms
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About Guest Flow

Guestflow is an all-in-one guest, staff, and property management platform designed to simplify and enhance every aspect of your short-stay business. Features include multi-channel messaging (email, SMS, WhatsApp), task management with smart lists, a branded guest web app, ID verification, automations, payment and deposit collection via Stripe, unified inbox across OTAs, and integrations via API and Zapier. It integrates with channel managers and PMS systems including Hostaway, Lodgify, and Hospitable.

What sets this company apart

Built by short-term rental owners for short-term rental owners; acts as an operational hub complementing existing PMS/channel managers rather than replacing them; per-unit pricing scales with business growth

Markets & Coverage

Operating across 27 countries

Markets & Coverage

(27)
SpainPortugalFranceItalyGreeceCroatiaUnited KingdomGermanyAustriaSwitzerlandNetherlandsBelgiumIrelandUnited StatesCanadaMexicoSouth AfricaPhilippinesCzech RepublicPolandHungaryRomaniaNorwaySwedenDenmarkFinlandIceland

Supported Languages

EnglishPrimary

Property Types

  • HousePrimary
  • Apartment
  • Villa
  • Condo
  • Cottage
  • B&B / Guest House
  • Aparthotel / Serviced Apt

Market Segments

  • Beach & CoastalPrimary
  • Urban
  • Family
  • Corporate & Extended Stay

Service Characteristics

Main Features

  • API access & webhooks
  • PMS integration
  • Guest ID verification
  • White-label guest portal
  • Centralised task management
  • Booking-triggered task automation
  • Stripe & Adyen integration
  • Automated guest messaging
  • Role-based team access
  • Digital check-in & registration
  • Unified inbox
  • Team communication platform

Integrations & Partnerships

20 integrations and partnerships across 7 categories

Property Management Systems

13

Productivity Tools

2

Automation

1

Channel Managers

1

Digital Marketing

1

Guest Communication

1

Payment Platforms

1

Pricing Plans

Pricing information based on publicly available data. Contact vendor for exact quotes.

Most Popular

Starter

£10unit/month (1-10 units)
  • Multi-channel messaging
  • Task management
  • Guest web app
  • ID verification
  • Unified inbox
Get Started

Professional

£5-£7unit/month (51-150 units)
  • Everything in Starter
  • Bulk discount (-50%)
  • API access
  • Advanced automations
  • Priority support
Get Started

Enterprise

£2-£3unit/month (151+ units)
  • Everything in Professional
  • Bulk discount (up to -80%)
  • Dedicated account manager
  • Custom integrations
  • Annual billing 20% off
Get Started

Reviews

6 reviews from verified users

5

6 reviews

100%

Would recommend

Showing 6 of 6 reviews

T

Tracey

May 2026
Capterra
5

GuestFlow has changed our business

Guestflow is helpful in managing my bookings seamlessly from start to finish. It's great to know that the platform provides you with a comprehensive solution for handling all aspects of customer bookings in one place. The team from Guestflow are available at all times, via Whatsapp/Email, and assist straightaway if any issues arise. In the realm of hospitality, where every interaction holds significance, Guest Flow emerges as a beacon of proficiency. This comprehensive system navigates through the intricacies of guest management, meticulously addressing check-in/out procedures, guest communication, and issue resolution. It allows me to monitor and measure my team at a glance via the dashboard bubbles that I create myself.

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K

Kieron

May 2026
Capterra
5

CUSTOMER SERVICE CHAMPIONS USE GUESTFLOW

Guestflow is helpful in managing my bookings seamlessly from start to finish. It's great to know that the platform provides you with a comprehensive solution for handling all aspects of customer bookings in one place.

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E

Emma

May 2026
Capterra
5

Software that fits my business needs!

Running a company of this size means ensuring that everyone is up to date on their tasks and clear as to the guests status within our customer journey. Trying to find software that can accommodate our often complex and bespoke requirements has been a nightmare until now. The user interface is clear and can be customised depending on which member of the team is using it. It allows me to have a clear overview on multiple aspects of the business whilst also allowing my team to zoom in on the details. This ability has increased my managers productivity as well and I can gain a snapshot quickly anytime I require it. As more and more features are added, I feel more in control and my team are more easily able to manage their work loads.

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J

Josh

May 2026
Capterra
5

Amazing software, that has helped our business run smoother.

Guestflow offers a seamless solution for managing bookings from start to finish. It's reassuring to have a platform that covers all aspects of customer bookings in one place, making the process efficient and hassle-free. As Guestflow continues to evolve with regular updates and new features, we make it a priority to provide feedback to the development team. It's gratifying to see that they actively listen to our input and take steps to implement our suggestions, ensuring that the platform meets our evolving needs.

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L

Lee

May 2026
Capterra
5

Perfect guest booking system, just what we had been looking for!

Its the perfect system that we had been looking for, created for guest bookings, communications and payments for serviced Accommodation and similar businesses. New features are being added all the time that will make life even easier and we are excited to see these introduced. Well done and thanks to all at Guestflow! So easy to link with our channel manager and to use. My team have picked up how to use Guestflow easily and are really happy with how easy it has made making sure all guests are checked in correctly.

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J

Jocelyn

May 2026
Capterra
5

Streamline your business, Guestflow is the way to go!

As an administrator handling listings for properties across different platforms and systems, I've found immense satisfaction in using Guestflow. Its intuitive interface and seamless functionality have significantly streamlined our operations. From effortlessly adding properties to managing rental details, Guestflow has become an indispensable tool for our team, simplifying every step of the guest journey. It truly stands out as an all-in-one solution that any business in the serviced accommodation industry would benefit from. Moreover, the exceptional customer service ensures that we feel supported every step of the way.

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FAQ

Frequently Asked Questions

  • Guestflow is an all-in-one guest, staff, and property management platform designed to simplify and enhance every aspect of your short-stay business. Features include multi-channel messaging (email, SMS, WhatsApp), task management with smart lists, a branded guest web app, ID verification, automations, payment and deposit collection via Stripe, unified inbox across OTAs, and integrations via API and Zapier. It integrates with channel managers and PMS systems including Hostaway, Lodgify, and Hospitable.

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