
Guest Flow
All-in-one guest, staff, and property management platform for short-term rentals
About Guest Flow
Guestflow is an all-in-one guest, staff, and property management platform designed to simplify and enhance every aspect of your short-stay business. Features include multi-channel messaging (email, SMS, WhatsApp), task management with smart lists, a branded guest web app, ID verification, automations, payment and deposit collection via Stripe, unified inbox across OTAs, and integrations via API and Zapier. It integrates with channel managers and PMS systems including Hostaway, Lodgify, and Hospitable.
What sets this company apart
Built by short-term rental owners for short-term rental owners; acts as an operational hub complementing existing PMS/channel managers rather than replacing them; per-unit pricing scales with business growth
Markets & Coverage
Operating across 27 countries
Markets & Coverage
(27)Supported Languages
Property Types
- HousePrimary
- Apartment
- Villa
- Condo
- Cottage
- B&B / Guest House
- Aparthotel / Serviced Apt
Market Segments
- Beach & CoastalPrimary
- Urban
- Family
- Corporate & Extended Stay
Service Characteristics
Main Features
- API access & webhooks
- PMS integration
- Guest ID verification
- White-label guest portal
- Centralised task management
- Booking-triggered task automation
- Stripe & Adyen integration
- Automated guest messaging
- Role-based team access
- Digital check-in & registration
- Unified inbox
- Team communication platform
Integrations & Partnerships
20 integrations and partnerships across 7 categories
Pricing Plans
Pricing information based on publicly available data. Contact vendor for exact quotes.
Starter
- Multi-channel messaging
- Task management
- Guest web app
- ID verification
- Unified inbox
Professional
- Everything in Starter
- Bulk discount (-50%)
- API access
- Advanced automations
- Priority support
Enterprise
- Everything in Professional
- Bulk discount (up to -80%)
- Dedicated account manager
- Custom integrations
- Annual billing 20% off
Reviews
6 reviews from verified users
5
6 reviews
Would recommend
Showing 6 of 6 reviews
Tracey
GuestFlow has changed our business
Guestflow is helpful in managing my bookings seamlessly from start to finish. It's great to know that the platform provides you with a comprehensive solution for handling all aspects of customer bookings in one place. The team from Guestflow are available at all times, via Whatsapp/Email, and assist straightaway if any issues arise. In the realm of hospitality, where every interaction holds significance, Guest Flow emerges as a beacon of proficiency. This comprehensive system navigates through the intricacies of guest management, meticulously addressing check-in/out procedures, guest communication, and issue resolution. It allows me to monitor and measure my team at a glance via the dashboard bubbles that I create myself.
View originalKieron
CUSTOMER SERVICE CHAMPIONS USE GUESTFLOW
Guestflow is helpful in managing my bookings seamlessly from start to finish. It's great to know that the platform provides you with a comprehensive solution for handling all aspects of customer bookings in one place.
View originalEmma
Software that fits my business needs!
Running a company of this size means ensuring that everyone is up to date on their tasks and clear as to the guests status within our customer journey. Trying to find software that can accommodate our often complex and bespoke requirements has been a nightmare until now. The user interface is clear and can be customised depending on which member of the team is using it. It allows me to have a clear overview on multiple aspects of the business whilst also allowing my team to zoom in on the details. This ability has increased my managers productivity as well and I can gain a snapshot quickly anytime I require it. As more and more features are added, I feel more in control and my team are more easily able to manage their work loads.
View originalJosh
Amazing software, that has helped our business run smoother.
Guestflow offers a seamless solution for managing bookings from start to finish. It's reassuring to have a platform that covers all aspects of customer bookings in one place, making the process efficient and hassle-free. As Guestflow continues to evolve with regular updates and new features, we make it a priority to provide feedback to the development team. It's gratifying to see that they actively listen to our input and take steps to implement our suggestions, ensuring that the platform meets our evolving needs.
View originalLee
Perfect guest booking system, just what we had been looking for!
Its the perfect system that we had been looking for, created for guest bookings, communications and payments for serviced Accommodation and similar businesses. New features are being added all the time that will make life even easier and we are excited to see these introduced. Well done and thanks to all at Guestflow! So easy to link with our channel manager and to use. My team have picked up how to use Guestflow easily and are really happy with how easy it has made making sure all guests are checked in correctly.
View originalJocelyn
Streamline your business, Guestflow is the way to go!
As an administrator handling listings for properties across different platforms and systems, I've found immense satisfaction in using Guestflow. Its intuitive interface and seamless functionality have significantly streamlined our operations. From effortlessly adding properties to managing rental details, Guestflow has become an indispensable tool for our team, simplifying every step of the guest journey. It truly stands out as an all-in-one solution that any business in the serviced accommodation industry would benefit from. Moreover, the exceptional customer service ensures that we feel supported every step of the way.
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FAQ
Frequently Asked Questions
- Guestflow is an all-in-one guest, staff, and property management platform designed to simplify and enhance every aspect of your short-stay business. Features include multi-channel messaging (email, SMS, WhatsApp), task management with smart lists, a branded guest web app, ID verification, automations, payment and deposit collection via Stripe, unified inbox across OTAs, and integrations via API and Zapier. It integrates with channel managers and PMS systems including Hostaway, Lodgify, and Hospitable.
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