Customer Alliance
VerifiedCloud-based review and feedback management platform for the hospitality industry.
About Customer Alliance
Customer Alliance is a cloud-based review and feedback management platform for the hospitality industry. It helps over 5,000 businesses collect, analyze, and act on customer feedback from online reviews, surveys, and satisfaction metrics. The platform offers tools for centralized review monitoring, AI-powered replies, customizable multi-channel surveys, text analytics, and customer journey mapping to improve online reputation and drive direct bookings. Founded in 2009 and headquartered in Berlin, Germany, the company supports 90+ integrations with PMS, CRS, and booking engine platforms.
What sets this company apart
All-in-one review and feedback management platform for hospitality with AI-powered replies, multi-channel surveys, and text analytics.
Markets & Coverage
Operating across 22 countries
Markets & Coverage
(22)Supported Languages
Property Types
- ApartmentPrimary
- Villa
- B&B / Guest House
- Aparthotel / Serviced Apt
Market Segments
- LuxuryPrimary
- Beach & Coastal
- Mountain & Ski
- Urban
- Rural & Country
- Family
- Corporate & Extended Stay
Service Characteristics
Main Features
- Multi-language support
- API access & webhooks
- GDPR-compliant data handling
- PMS integration
- Automated notifications & alerts
Integrations & Partnerships
21 integrations and partnerships across 7 categories
Property Management Systems
11
Booking Engine
4
Other
2Channel Managers
1Guest Experience Software
1Operations Platforms
1Website Services
1Pricing Plans
Pricing information based on publicly available data. Contact vendor for exact quotes.
Pro
- All Growth features
- AI Hub with Key Driver Analysis
- Advanced text analytics
Enterprise
- All Pro features
- API & enterprise integrations
- BI ecosystem connectivity
Reviews
4 reviews from verified users
5
4 reviews
Would recommend
Showing 4 of 4 reviews
Annette Gonzalez (US)
When I first started chatting with an
When I first started chatting with an agent I was a leary,but after a few minutes she made me comfortable.She introduced herself and explained the nature of the call with a lot of detail, allowed allowed me to ask questions and explained everything with precision and a abundance of information.She was very polite and attentive. Overall I would recommend her ('Jessica Oliveras)to my family and all my connections on social media.
View originalAndreas (DE)
Their new dashboards and AI Reply is just top level for our daily operations
The new updates of the platform make it easy to collect, understand, share, and act on reviews and feedback. Reports and semantics are now innovative and possible only with their surveys, unlike other tools monitoring external portals. Our daily operations went to the next level with drag-and-drop reports and analytics.
View originalUrs (CH)
Best Online Reputation Management, not only for Hotel Groups
Their usability works like magic. I loved this tool from the first moment on.
View originalLuca (DE)
A great solution for feedback
A great solution for feedback management and online reviews! I'm a customer since 5 years and I'm highly satisfied
View originalAlternatives to Customer Alliance
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FAQ
Frequently Asked Questions
- Customer Alliance is a cloud-based review and feedback management platform for the hospitality industry. It helps over 5,000 businesses collect, analyze, and act on customer feedback from online reviews, surveys, and satisfaction metrics. The platform offers tools for centralized review monitoring, AI-powered replies, customizable multi-channel surveys, text analytics, and customer journey mapping to improve online reputation and drive direct bookings. Founded in 2009 and headquartered in Berlin, Germany, the company supports 90+ integrations with PMS, CRS, and booking engine platforms.
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