Sparrow

Customer Alliance is a cloud-based review and feedback management platform for the hospitality industry. It helps over 5,000 businesses collect, analyze, and act on customer feedback from online reviews, surveys, and satisfaction metrics. The platform offers tools for centralized review monitoring, AI-powered replies, customizable multi-channel surveys, text analytics, and customer journey mapping to improve online reputation and drive direct bookings. Founded in 2009 and headquartered in Berlin, Germany, the company supports 90+ integrations with PMS, CRS, and booking engine platforms.

GuestRevu is an award-winning guest feedback and reputation management solution designed for the hospitality industry. It automatically gathers guest reviews via post-stay surveys and aggregates them with online reviews from platforms like TripAdvisor and Google. The platform provides detailed sentiment analysis and benchmarking data to help hospitality managers make data-driven decisions to improve their service and online ratings.

GuestTouch is a guest messaging and reputation management platform that helps vacation rental managers and hotels automate their communications across SMS, WhatsApp, and social media. Their reputation module focuses on boosting review scores by automating review requests and centralizing responses. The platform aims to improve the "digital guest journey" from booking inquiries to post-stay feedback.

Hotel Speaker provides specialized reputation management services for the hospitality industry. They focus on professionalizing the way hotels, restaurants, and rentals respond to online guest reviews across platforms like TripAdvisor, Google, and Booking.com. Their multilingual team of expert writers ensures that every response is brand-consistent and professionally handled, helping hospitality businesses improve their rankings and online trust.