Goki
Smart access solutions for hotels, hostels, and residences globally.
About Goki
Goki is a hospitality technology company focused on providing smart access solutions for hotels, hostels, and residences globally. With offices in Sydney, Lisbon, and London, Goki's devices, like SmartLock PRO, automate keyless entry via DoorCodes, mobile apps, and NFC, linking directly to the reservation system. Goki's goal is to empower staff, eliminate plastic keycards, streamline the check-in process for over two million guests monthly, and increase property operational efficiency.
What sets this company apart
Goki offers a flexible three-way approach to smart access — Connect to existing smart locks (ASSA ABLOY, Salto, Dormakaba), Retrofit dumb locks with SmartDisc, or Replace fully with SmartLock PRO — all managed through a single PassLane platform. Winner of the Red Dot Design Award (2025) and Good Design Award, and voted Best Mobile Key & Keyless Entry Solution on HotelTechReport for 4 consecutive years (2023–2026).
Markets & Coverage
Operating across 3 countries
Markets & Coverage
(3)Supported Languages
Property Types
- ApartmentPrimary
- B&B / Guest House
- Aparthotel / Serviced Apt
Market Segments
- Budget-FriendlyPrimary
- Urban
- Corporate & Extended Stay
Service Characteristics
Main Features
- PMS integration
- Audit trail & compliance log
- Smart lock code automation
- Auto-generated access codes
- Mobile / Bluetooth entry
Integrations & Partnerships
17 integrations and partnerships across 5 categories
Property Management Systems
11
Guest Experience Software
2
Smart Locks & Access Control
2
Channel Managers
1
OTA & Listing Sites
1
Pricing Plans
Pricing information based on publicly available data. Contact vendor for exact quotes.
Software (Annual)
- Full PassLane platform
- All integrations
- Mobile keys
- PIN codes
- Unlimited users
- Volume discounts for 100+ rooms
Software (Monthly)
- Full PassLane platform
- All integrations
- Mobile keys
- PIN codes
- Unlimited users
- Volume discounts for 100+ rooms
Connect
- Software-only
- Layers on top of existing ASSA ABLOY, Salto, or Dormakaba locks
- Wallet keys
- PMS sync
- Unified dashboard
- No hardware needed
Retrofit (SmartDisc)
- Plug-and-play module to make dumb locks smart
- Unique PIN per guest
- Installs in under 5 minutes
Replace (SmartLock PRO)
- Full lock replacement
- Phone, PIN, keycard, Wallet, and mechanical key access
- Red Dot Design Award winner
- Full audit trail on every door event
Reviews
10 reviews from verified users
4.7
10 reviews
Would recommend
Showing 6 of 10 reviews
Head of Operations, Small Boutique, Milan (Italy)
Smart lock for Smart Hostel
- Very easy to install. - Very easy to use. - Good customer service. - Guest appreciate the way to use it. What do you dislike or think could be improved? - Need to improve the software. - Really need to improve the social side because is decreasing from the beginning.
View originalArea Manager, Mid-Sized Hostel, Brescia (Italy)
Functional but could be more durable
1. The possibility of opening doors without keys. 2. The ability to generate custom codes. 3. The use of AA batteries, which simplify management, instead of having batteries specifically designed for the handles. What do you dislike or think could be improved? 1. Improvement of products to make them suitable for outdoor use, certification of a higher IP protection rating. 2.The durability of the products can be improved. Breakages or malfunctions often occur, which, given the nature of the product, often forces us to break the doors.
View originalCluster Assistant House Manager, Small Boutique, London (United Kingdom)
Efficient and secure system.
Key benefits we've seen from the Goki system: 1. It helps us with housekeeping efficiency. 2. It eliminates the need for housekeepers to carry physical keys. 3. Guest response has been very highly recommended. 4. Having locks instead of keys saves us money compared to losing and cutting new physical keys. Overall, the system is efficient and secure. What do you dislike or think could be improved? For areas of improvement, I mentioned the occasional downgrade in the Wi-Fi connection and that the system sometimes fails to create the 4-digit code.
View originalHousekeeping Supervisor, Small Extended Stay & Serviced Apartment, Coogee (Australia)
Communication is Key
Love that we can send shout out messages to guests if things happen in the hostel so everyone knows what is going on. What do you dislike or think could be improved? New hardware is not the same as old hardware with wifi built in which makes it hard to have a mix of old hardware and new.
View originalAccommodation Manager, Mid-Sized Branded Hotel, Noosa (Australia)
Fantastic!
What do you like most? The system is very easy to use for everyone. The feature of talking to the customers via message and being able to do shout outs is fantastic! What do you dislike or think could be improved? I can't think of any kind of improvements. It works very fast and it is user friendly. We love Goki!
View originalGeneral Manager, Mid-Sized Hostel, Magnetic Island (Australia)
Simplicity of use enhancing guest experience
What do you like most? Ease of use enhancing the overall guest experience, there are minimal maintenance issues, good platform for communication with the guests. What do you dislike or think could be improved? A goki lock to suit sliding glass doors, more robust latches had issues with them breaking, replaced by Goki FOC.
View originalAlternatives to Goki
Compare similar Smart Locks & Access Control solutions
33 Lock is a Vancouver-based smart lock company purpose-built for the hospitality industry, including hotels, motels, resorts, and vacation rentals. The company offers a line of smart locks — IntelliMortise, IntelliLever, IntelliBolt, and IntelliReader — that support PIN codes, RFID keycards, mobile keys, and physical key backup, all without monthly subscription fees. Founded by two industry veterans, 33 Lock delivers hospitality-grade access control hardware at roughly half the cost of legacy competitors, designed to be retrofit-ready and installable in minutes without specialized tools.
ASSA ABLOY is a Swedish multinational corporation and the world's largest manufacturer and supplier of locks, access control systems, and security solutions for residential, commercial, and hospitality applications.
Accommodation Smart provides smart access control, room automation, and property management solutions for hospitality businesses. Its decentralized system equips each room with an independent gateway handling smart locks, presence detection, lighting, climate control, and energy monitoring. A cloud-based web-app enables remote management of bookings, access codes, and property operations. Accommodation Smart integrates with PMS platforms such as Octorate, Avaibook, and Scidoo to automate access code assignment upon booking. The company serves B&Bs, vacation rentals, tourist villages, and hotels across Italy. Accommodation Smart is a brand of Eurosystems, an Italian technology company founded in 1988.
AccuLock, Inc. is the original provider of electronic hotel and motel lock repair, sales, and service in the United States. Since 1991, the company has installed over 500,000 guest room locks and serves more than 15,000 hotel clients nationwide. AccuLock manufactures its own ALS2 (AccuLock System Two) RFID/AES electronic lock system, while also servicing and supplying parts for Kaba, Ilco, Onity, and Ving brands. Beyond hospitality, the company offers on-site service crews, commercial access control installations, RFID key cards, and EV charging stations. Family-owned and operated, AccuLock is known for free technical support, fast 1-2 day repair turnaround, and a philosophy of "Perfection is our goal, Excellence will be tolerated."
FAQ
Frequently Asked Questions
- Goki is a hospitality technology company focused on providing smart access solutions for hotels, hostels, and residences globally. With offices in Sydney, Lisbon, and London, Goki's devices, like SmartLock PRO, automate keyless entry via DoorCodes, mobile apps, and NFC, linking directly to the reservation system. Goki's goal is to empower staff, eliminate plastic keycards, streamline the check-in process for over two million guests monthly, and increase property operational efficiency.
Explore more of SCALE Connect
Keep comparing tools and discover the right fit for your rental business.