Enso Connect
VerifiedGuest experience platform with unified inbox, digital boarding passes, and AI messaging for vacation rentals.
About Enso Connect
Enso Connect is an AI-native guest experience platform for vacation rentals and boutique hotels. It centralizes communication across all channels (Airbnb, VRBO, Booking.com, email, SMS, WhatsApp), automates the guest journey via a branded web-based Boarding Pass, and drives incremental revenue through automated upsells, fees, and experiences. EnsoAI provides accuracy-first AI messaging trained on each operator's data, tone, and rules, with CoPilot and AutoPilot modes. The platform powers 50,000+ properties across 60+ countries.
What sets this company apart
Accuracy-first AI trained on each operator's data and tone of voice; a web-based Boarding Pass guest portal with no app download required; ROI Guarantee promising 4x return; Unified Inbox consolidating Airbnb, VRBO, Booking.com, email, SMS, and WhatsApp with AI sentiment analysis.
Markets & Coverage
Operating across 12 countries
Markets & Coverage
(12)Supported Languages
Property Types
- HousePrimary
- Apartment
- Villa
- Condo
- B&B / Guest House
- Aparthotel / Serviced Apt
Market Segments
- LuxuryPrimary
- Beach & Coastal
- Mountain & Ski
- Urban
- Rural & Country
- Family
- Corporate & Extended Stay
- Pet-Friendly
Service Characteristics
Main Features
- Multi-language support
- Mobile app / mobile-friendly
- API access & webhooks
- White-label option
- Multi-currency support
- GDPR-compliant data handling
- PMS integration
- Free trial / freemium tier
- Dedicated onboarding support
- Dedicated account manager
- Role-based user access
- Automated notifications & alerts
Reviews
107 reviews from verified users
4.57
107 reviews
Would recommend
Showing 6 of 107 reviews
Jamie Mondin
Easy to use and makes us money !
Enso is fantastic, they have helped us automate our guest communication across all our platforms. Especially the pre-check-in communication which has become so effortless, and I like how we can collect guest feedback easily. Their upsells (EnsoExperiences) are profitable enough to cover the subscription — and then some so definitely look into this. I also appreciate the multi-channel messaging (email, SMS, WhatsApp, Airbnb) so I never miss my guests.
View originalDesiree' Evans
Enso has helped my company grow in such…
Enso has helped my company grow in such a positive way!
View originalPocono Rental Management
Enso is changing the game!
Enso is changing the game! They integrate fully from rental agreements to deposits to guest verification to guest guidebooks and more! They're an essential tool to our "digital" guest experience!
View originalGurgen Zadykian
Review of EnsoAI (Enso Connect)
"Unfortunately, my experience with EnsoAI has been extremely disappointing. …" (truncated in view)
View originalSTR owner
Can't live without it.
As a multiple-solution product, EnsonConnect gives us incredible peace-of-mind for our short term rental business. When guests are taken through our system, the result is a visually pleasant, seamless experience of quickly answered questions and simple, time saving instructions. This allows us to drive our business with no hands comforted by the fact that Enso Connect just works. Customer service is also unmatched and the team is a dream to work with. So happy! Improvements happen faster than I can think of them so I'm hard pressed to come up with a valuable answer to "what could be improved".
View originalMegan Lovatt
Enso has been a great addition for our business. We haven't found anything else on the market operating at this level which allows for a smooth and simple check-in process for guests but also works alongside our brand identity and our …" (truncated in view)
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FAQ
Frequently Asked Questions
- Enso Connect is an AI-native guest experience platform for vacation rentals and boutique hotels. It centralizes communication across all channels, automates the guest journey via a branded web-based Boarding Pass, and drives incremental revenue through automated upsells, fees, and experiences.
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